hi, ok try checking the compatibility section of the upgrade file. it
might be set to xp or something.
because on windows 7 32 bit you should be able to go from window-eyes 7.0 to
7.11. di this twice already.
--------------------------------------------------
From: "Dyer matthew" <[email protected]>
Sent: Friday, February 12, 2010 6:23 PM
To: "'Jim Grimsby JR.'" <[email protected]>
Subject: RE: Problem installing we 7.11 as an upgrade
Yes I do as I am running a 32 bit version of win 7.
Matthew
-----Original Message-----
From: Jim Grimsby JR. [mailto:[email protected]]
Sent: Friday, February 12, 2010 8:19 PM
To: Dyer matthew
Subject: Re: Problem installing we 7.11 as an upgrade
your running
a 64 bit version of windows 7 then yes your going to need to get a
window-eyes 7.11 disk. if your running a 32 bit version of windows 7 then
you got another problem.
--------------------------------------------------
From: "Dyer matthew" <[email protected]>
Sent: Friday, February 12, 2010 4:20 PM
To: "'Raul A. Gallegos'" <[email protected]>; <[email protected]>
Subject: RE: Problem installng we 7.11 as an upgrade
What do then in this situation? I already have the we 7.11 file, but it
is
an upgrade. I suppose I will have to get a cd with 7.11 ? Darn.
Matthew
-----Original Message-----
From: Raul A. Gallegos [mailto:[email protected]]
Sent: Friday, February 12, 2010 5:45 PM
To: [email protected]
Subject: Re: Problem installng we 7.11 as an upgrade
You cannot install 7.0 on Windows 7. For this you need 7.11.
Many thanks.
On 2/12/2010 4:42 PM, Dyer matthew wrote:
Hi all,
I just got my window-eyes 7.0 disk as a replacement and when I installed
it it was fine, but now when I try to upgrade file it goes through the
extraction [prosses then dings and brings up an errioor and then brings
up the commpatablity dialog. How do I fix this? I really need to fix
this as windows explorer will not work without it. I am running windows
7 home priemum.
Matthew
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Raul A. Gallegos
GW Micro Technical Support And Product Specialist
Voice 260-489-3671, Fax 260-489-2608
Web http://www.gwmicro.com
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