Further to my soap box. I like buying Dell machines and if I'm too lazy,
I don't always reformat and start over, but one thing I give Dell credit
for is that in the customization of the machine, you get to choose
whether or not your free anti-virus and/or free Works packages should be
installed or not. So at least when I get my new Dell machine, it may
have crapware on it, but not so much like the awful anti-virus solutions
and Works they provide. So in the end it's less work for me. If I could
tell Dell to only send me a machine with a plain Windows install, I
would. But I have not seen such an option.

I'm done ranting, until the next time that is.

On 4/6/2010 2:11 PM, Raul A. Gallegos wrote:
> Perhaps it's crazy, but it's true. I've seen many issues with many PCs
> because of bloatware. I'm not even talking about PCs with Window-Eyes on
> them. I'm talking about sighted people who want to take advantage of
> their computer and want it to run as fast as the ads claim. Why do you
> think that many PCs you buy give you a driver and a Windows disc to
> fresh install everything? Because these companies know it's better for
> it to be done. However they are counting on the average consumer to be
> not willing to take that step and/or hire them to do it for them and
> then they make more money.
> 
> Crazy? Yes. True? Yes. necessary? Well new PCs should only have Windows
> and nothing else on them, but then the companies they advertise for
> would not have their bloatware installed and then the PC would be more
> expensive.
> 
> Cheers.
> 
> On 4/6/2010 1:08 PM, Sandra Fouts wrote:
>> Besides,  you shouldn't need to buy a new computer then turn around and 
>> reforemat it.  Sorry but that's crazy.
>>
>>
>> Sandra Fouts
>> Phone Counselor
>> Arkansas Attorney General's Office
>> 323 Center Street, Ste 200
>> Little Rock, AR
>> 501-371-2303
>> Fax 501-682-8118
>>
>> -----Original Message-----
>> From: John Gunn [mailto:[email protected]]
>> Sent: Tuesday, April 06, 2010 12:04 PM
>> To: [email protected]
>> Subject: RE: sent my computer to GW
>>
>> Aaron:
>>
>> I would agree with formatting however I believe if one does your suggestion, 
>> HP might not honnor the warantee.
>>
>> Take care,
>>
>> John
>>
>>
>>
>> ________________________________
>>
>> From: Aaron Smith [mailto:[email protected]]
>> Sent: Tuesday, April 06, 2010 12:00 PM
>> Cc: gwmicro
>> Subject: Re: sent my computer to GW
>>
>>
>> To be fair, it's less about the fact that you have an HP, and more about the 
>> fact that you have an HP with all of HP's crap installed. If you were to 
>> reformat and re-install, you'd have a brand new machine, that would rock 
>> with Window-Eyes. I wrote about this, back in the day, on our blog: 
>> http://www.gwmicro.com/blog/index.php/all/?title=new_pc_woes.
>>
>> Aaron
>>
>> On 4/6/2010 12:26 PM, C. Richcreek wrote:
>>
>>         Hi All, I am also using an HP but this is a laptop and having 
>> issues. Most of the issues are caused by HP but WinEyes is, for the small 
>> part, having some issues also, I would advise anyone and everyone not to buy 
>> an HP because many of their Win7 HP  support programs are done in all flash? 
>> It seems that Microsoft takes two steps forward and HP takes four steps 
>> backwards in accessibility. Another issue is with Windows Live Mail. I don't 
>> see how the calendar can get corrupted data in it when I never go into it 
>> but when this happens the email program can not be opened, sheeze, multiple 
>> problems and WinEyes is the easiest so far to get through. Sorry about the 
>> so long rant but just had to spill. Thanks dearly, Craig R
>>
>>         From: Don H <mailto:[email protected]>
>>         Sent: Monday, April 05, 2010 5:40 AM
>>         To: gwmicro <mailto:[email protected]>
>>         Subject: sent my computer to GW
>>
>>
>>
>>
>>         When Windows 7 came out back in October I had a free upgrade coming 
>> from HP on my recently purchased Desktop computer.  Now don't lecture me on 
>> why it is a bad idea to install a newly released operating system as I 
>> totally agree but hey I am old and don't have time to wait for it to be bug 
>> free as bug free never happens.
>>
>>         After installing Win 7 and WE 7.11 I had problems with a random 
>> crash of my system when I started WE after a boot or computer restart.  At 
>> this point I couldn't say for sure if it was a Win 7 problem a computer 
>> problem or a Window Eyes problem.  I contacted HP with no help, contacted 
>> Microsoft with no help and reported the problem to GW and got the response 
>> that they couldn't duplicate the problem.
>>
>>         After numerous WE generated error reports being sent to Aaron Smith 
>> at GW I got the response that maybe WE was causing the problem and a 
>> possible fix would be in 7.2.
>>
>>         Well the WE 7.2 beta 1 changed the problem in that WE no longer 
>> generated a error message but I was still getting the crash.
>>
>>         Aaron Smith finally told me that the only way that they could 
>> potentially fix the problem was for me to send GW my computer.
>>
>>         I didn't really like the idea of sending them my computer but I also 
>> was fed up with the problem.  So a little over a week ago I sent in my 
>> computer.
>>
>>         After they received my computer it got top priority for Aaron Smith 
>> and others at GW to figure the problem out and get the computer back to me 
>> in short order.
>>
>>         After a day of work at GW they did indeed agree that Window Eyes was 
>> causing my problem and after another couple of days they pinned it down to a 
>> timing problem with the Windows Log On service and GW did in fact resolve 
>> the problem on my computer and will include the fix in the 7.2 release of 
>> WE.  Aaron indicated that this fix would probably benefit a small number of 
>> WE users with the same or similar problem.
>>
>>         It cost me a total of $19 to send GW my computer and since it was in 
>> fact a WE problem they paid the shipping back.  I see that as a few dollars 
>> well spent and just another indication of the great support that GW provides.
>>
>>         So when GW recommends that you send in your computer don't be like 
>> me and hesitate and send it in if at all possible.  You will probably get 
>> your problem solved and maybe just maybe make Window Eyes even a better 
>> product.
>>
>>         If you reply to this message it will be delivered to the original 
>> sender only. If
>>         your reply would benefit others on the list and your message is 
>> related to GW Micro, then please
>>         consider sending your message to [email protected] so the entire 
>> list will receive it.
>>
>>         GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You 
>> can manage your list
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>>         If you reply to this message it will be delivered to the original 
>> sender only. If your reply would benefit others on the list and your message 
>> is related to GW Micro, then please consider sending your message to 
>> [email protected] so the entire list will receive it.
>>
>>         GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You 
>> can manage your list subscription at http://www.gwmicro.com/listserv.
>>
>>
>> --
>> Aaron Smith
>> Product Support Specialist * Web Development
>> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
>> 260-489-3671 * gwmicro.com
>>
>> To insure that you receive proper support, please include all past
>> correspondence (where applicable), and any relevant information
>> pertinent to your situation when submitting a problem report to the GW
>> Micro Technical Support Team.
>> If you reply to this message it will be delivered to the original sender 
>> only. If your reply would benefit others on the list and your message is 
>> related to GW Micro, then please consider sending your message to 
>> [email protected] so the entire list will receive it.
>>
>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can 
>> manage your list subscription at http://www.gwmicro.com/listserv.
>>
>> If you reply to this message it will be delivered to the original sender 
>> only. If your reply would benefit others on the list and your message is 
>> related to GW Micro, then please consider sending your message to 
>> [email protected] so the entire list will receive it.
>>
>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can 
>> manage your list subscription at http://www.gwmicro.com/listserv.
>> If you reply to this message it will be delivered to the original sender 
>> only. If your reply would benefit others on the list and your message is 
>> related to GW Micro, then please consider sending your message to 
>> [email protected] so the entire list will receive it.
>>
>> GW-Info messages are archived at http://www.gwmicro.com/gwinfo. You can 
>> manage your list subscription at http://www.gwmicro.com/listserv.
> 
> 


-- 
Raul A. Gallegos
GW Micro Technical Support And Product Specialist
Voice 260-489-3671, Fax 260-489-2608
Web http://www.gwmicro.com
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