The only thing that I have herd was from dell and they told me that if I
downgraded my OS like from windows vista to windows XP, they would not cover
any software errors that may occur when the downgrade was going on. they
also said that they would not be able to give software support. So if you
are just reinstalling the same OS version you should be okay with your
warranty. I don't know if the same is true with upgrades.
--------------------------------------------------
From: "Donald E. Bowen, Jr." <[email protected]>
Sent: Tuesday, April 06, 2010 1:53 PM
To: "'Sandra Fouts'" <[email protected]>
Cc: "GW Micro Support List" <[email protected]>
Subject: Get Back to Better computing
I think reformatting is actually good advice. Providing of course, you
neither want nor need all that extra fancy, visually oriented stuff
manufacturers tend to install under the clever guise of support and
performance enhancements, and which it would seem, primarily is there to
provide an advertising vehicle to keep you with a full shopping cart!
As for the warranty, I would be surprised if any manufacturer would
consider
reformatting a hardware warranty voider. After all, it's a common
solution
many of them take anyway.
They may very well decline future software technical support since they
won't have all their I spy tools ready for remote control, but then, I
can't
really remember a pc manufacturer ever giving really good tech support.
As for what GW did for Don H., I'm real impressed. In tech support it
always seems to be the hardware guys blaming the software guys and vice
versa, with neither really caring, much less doing anything. While GW,
the
software guys, went way beyond and took a clients hardware in to make
certain all was well with the software name me one PC manufacturer who has
ever done the same to make their hardware do it's thing with your
proprietary software...
Rock on GW!
Donald E. Bowen, Jr.
Music for Sight
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