I am having the same issue but running xp pro.
Download seems ok and I get as far as the update information text file
then I get the same error message as Branden.
On 22/06/2011 13:00, Brandon Misch wrote:
well, i'm running windows 7 32-bit over here. even though the file size is
28.7mb, it still fails and this is both downloading it earlier at 3 something
eastern and later last night close to 9 when i thought most would have gotten
it by then same issue. not mad just am wondering what could make an upgrade say
this couldn't be used with the current version of window-eyes even though that
is 7.5.
On Jun 21, 2011, at 10:28 PM, Chris Skarstad wrote:
Hi. Well, you've got a few options here.
Firstly, I can't remember if you mentioned what OS you're using? If it's
windows xp, vista, or win 7 it should, in theory install just fine. Obviously
for you it didn't. So if you're running something like windows 2000,
Window-eyes won't run on the platform anymore.
The other guess I have is the file size. Usually, I've noticed that when a new
update to window-eyes is released, everybody, and I mean everybody! tries to
get it all at the same time, and some folks get files that are a lot smaller
than they should be, or ones that are corrupt in some way. So, what I would
suggest is checking to see how big the file you downloaded might be. If it's
something like 28.7 mb, you should be ok, and there's something else at work
here. But if it's smaller than that, the best thing to do is just wait a
little while for things to die down, then try downloading the upgrade file
again. Barring all that you can always request that GW Micro send you a cd
with the upgrade on it, but for some folks that's a last-ditch thing. so, take
all that into account and we'll hopefully get things fixed for you. Sorry
you're having so much trouble upgrading!
Chris
On 6/21/2011 8:57 PM, Brandon Misch wrote:
Hey guys. when i last didinstall of 7.5.1, i did a clean install of 7.5 then
entered on the downloaded file. no dice. This time i waited a few hours more
then tried redownload the file and run it that way. still no dice. I don't want
to be blocked from downloading future updates but also don't to be one of the
ones left out all because of an error that says this upgrade can't be used with
the current version of window-eyes wich is still 7.5. That's the latest on my
development.
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