Fran - I am sure you write very knowledgable books. It is obvious from your posts that you are an expert at everything you undertake. I am familiar with you from several costume related groups and I'm afraid I must say your expert attitude is indeed a turn-off. You publish books relating to the era that I am involved in, but because of your personality I am afraid I will never purchase one of your books. I suppose that will be my loss. However, there are many more authors out there putting out books I am sure are as good, if not better than yours. But I am sure you disagree with anyone else's books being better than yours. I don't think anyone is asking you to be nicey nice. Some common courtesy would, however, be nice. Just because someone has a different opinion on something, you don't need to treat them as if they are stupid. This could have been a really good, interesting discussion. Cactus
Lavolta Press <[EMAIL PROTECTED]> wrote: Beteena Paradise wrote: > Yes, that is quite obvious. However, as a business owner you might > consider that the people on this list are your target consumers. It is > a well known fact that consumers often purchase where they feel they > are treated respectfully. I know I have switched dry cleaners not > because of how my clothes were cleaned (both did an admirable job > there), but because of their customer service. You may be alienating > many people who would have otherwise purchased your goods. Sorry, that club for controlling me doesnt work. First, my social participation on an e-mail list has nothing to do with customer service. Im not obliged to run my entire life, change my opinions, insert ridiculous IMHO statements and smiley faces all over my emails, etc., on the basis of whether someone, someday, might, maybe, possibly, buy something from me. Second, 99.9% of my books are sold through book industry wholesalers, meaning that I almost never sell directly to consumers, and not even that often to retailers. The customer service that consumers receive from the retailers, who in turn buy from those wholesalers, has nothing whatever to do with me. Third, no one who is seriously interested in doing research or gaining information buys books on the basis of whether they know or like the author. What counts is the content of the books. Anyone not at all interested in gaining information on the subjects I write on wont buy them anyway. Fourth, Ive run this business profitably for 14 years. While this is not the first time someone has told me that if I dont change my opinions about copyright, etc., they wont buy my books (usually someone interested in such a different era from any Ive yet published on, that they wouldnt buy them anyway), I have yet to notice the slightest impact whatever on sales. I have my sales figures, you dont. Sine Ive managed to run an increasingly profitable business for 14 years while still having the same personality, I doubt it has any negative impact on my business. Fran Lavolta Press http://www.lavoltapress.com _______________________________________________ h-costume mailing list h-costume@mail.indra.com http://mail.indra.com/mailman/listinfo/h-costume test'; "> --------------------------------- Pinpoint customers who are looking for what you sell. _______________________________________________ h-costume mailing list h-costume@mail.indra.com http://mail.indra.com/mailman/listinfo/h-costume
