There seem to be a few misconceptions with regards to the new deposit requirement.
Misconception 1. If you forget to check the portal all the time and pay one month, the first way you will know is that your website is down and you can't log into HCoop. Truth: First, you will still be receiving just as much advance notice for low balances as you did before. Second, your account will not be frozen immediately once your balance reaches zero now! Once the new system is fully implemented and members have been fully informed and had the chance to pay up their deposits, accounts will only be frozen when your balance is more negative than your deposit is positive -- a negative balance of about three month's payments. This means that you ignored multiple low balance emails until your account balance became zero, and then ignored repeated negative balance emails for three months without paying. There will actually be more notice than before. Anyone in this situation is someone whose account we would have wanted to be able to freeze before. Misconception 2. HCoop just took a big chunk of my money! Truth: No, it just allocated part of your balance to a refundable deposit viewable on the Financials page of the portal, which is payable to you when you leave HCoop just as your old balance was. This was not a billing event. Misconception 3. I can't afford this deposit. Truth: Anyone who could afford to be an HCoop member before can afford to be an HCoop member now. We are billing members at the same times and in the same amounts as before. If you are a member who can't afford to pay in your whole deposit all at once, we can work with you to gradually bring your balance up to being positive. What this does mean is that in the future we will have pretty much eliminated the problem we have had multiple times in the past where members left the co-op footing the bill for their negative balances when they departed. These amounts had to be billed out to members; so actually, your bills will go *down* under the new system in the future, which was the whole point. This system was not implemented to make life more convenience for admins. It was implemented to protect members and reduce their bad debt exposure and expenses. -ntk _______________________________________________ HCoop-Discuss mailing list [email protected] https://lists.hcoop.net/listinfo/hcoop-discuss
