Something like Bugzilla is simple enough to have a bug "picked up"/assign to a member of staff. This would indict to visitors that the item was actually received into Valve's hands. Any progress made on the issue can be noted, tracked, and labeled "finished" once it's rolled out via STEAM.
Joel's got a good point. Admins and GSPs can post bugs until our fingers bleed but if Valve development doesn't take an active role in using it then the project is pointless from square one. If they simply maintain their "hush" about things that's fine but using the site and applying bugs to a member in that area at least lets viewers see that it's been seen and is in queue for further investigation. Even that little 'feature' will give hope to those of us still hosting/playing Valve games going into our 5th-6th year. With any type of something along the lines of "we'll try" and I'll donate the hosting for the site and assist in keeping it clean and WORTH using. Even if I don't host it I'll still be happy to do whatever role needs done to help the game, the players, the developers and the hosters have a clean and useful place to maximize all of our efforts. A link page can list the main Valve sources for information and I'd figure the wiki site as well. Any place for people to find information to make them happier hosts and players is the key. Giving development a doorway to their customers is the best idea to come out of this list in years. I for one am happy to have stayed this long to see it happen. Rayne -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Joel Dickson Sent: Tuesday, January 17, 2006 1:29 AM To: hlds_linux@list.valvesoftware.com Subject: RE: [hlds_linux] reporting bugs (question to valve/alfred) Ok Alfred, bug tracking is something that there is a lot of open source stuff out there to take care of, and its not to hard to get going if you have a large group of people willing to put an hour or two in a week each. If the community were to come up with something themselves, would valve back it? (i.e. refer users to it, and have some staff on hand that would provide feed back) I think this comes back to the old flaming argument of valve vs GSPs and who owes who. I think that if us GSPs were to startup something like this ourselves it would be a great tool for us, but if it's not taken any notice of by valve then it no use anyone, i.e. it just becomes a giant list of problems with little no fixes. And with Valves current attitude with support services to GSPs I doubt they'll ever come out with something like this as it would mean very little ROI to them (I'm not saying that's a bad thing, I'm just saying that's a fact of life), so even if it is on their agenda I'm guessing it always going to take 2nd set to other projects. So do you think Valve would support a community project like this Alfred? And if so how far would they go in supporting it? Joel. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alfred Reynolds Sent: Tuesday, 17 January 2006 4:00 PM To: hlds_linux@list.valvesoftware.com Subject: RE: [hlds_linux] reporting bugs (question to valve/alfred) It could be useful if it: - isn't full of spam - contains unique bugs (not duplicates) - has extensive information about the problem (ways to reproduce it, screenshots/logs, platform details, people to contact to chase the problem up) - has a strong editorial staff/person enforcing the above 3 Someone was surprised a couple days ago when I asked about a bug, it is because this list can become "verbose", I don't read every post fully. Having something like this filter out the flame wars would certainly help. We are actually working on something internally that may enable this, but I don't have a solid timeframe on it right now. - Alfred Kyle Lutze wrote: > Hell, I'm sure a lot of people would be willing to host it / post bugs > properly and manage duplicated threads on their own time, alfred: you > think it's worthy? > > I at least think it would be a great, if not just to let people know > what's being worked on and to keep track of the status. > > Kyle > > > Stan Bubrouski wrote: >> It probably has to do with the fact that steam support can be used >> for >> this (I think) and the fact that they would probably get about 1000 >> new bug reports a week, and ahhh probably can't staff that ;-) >> >> -sb >> >> On 1/16/06, Evaldas Zilinskas <[EMAIL PROTECTED]> wrote: >> >>> Great idea. I agree. >>> >>> ----- Original Message ----- >>> From: "Erik Hollensbe" <[EMAIL PROTECTED]> >>> To: <hlds_linux@list.valvesoftware.com> >>> Sent: Tuesday, January 17, 2006 12:37 AM >>> Subject: Re: [hlds_linux] reporting bugs (question to valve/alfred) >>> >>> >>> >>>> On Jan 16, 2006, at 1:39 PM, Marcel wrote: >>>> >>>> >>>>> Hey, >>>>> >>>>> wouldn't it be much better setting up a bugtracking service like >>>>> mantis or bugzilla? This would bring more clarity and a better >>>>> overview of outstanding bugs or feature requests. >>>>> >>>>> I think someone should invest some minutes on this. >>>> >>>> This is a great idea! If used properly, it could also double as a >>>> knowledge base for commonly encountered issues. >>>> >>>> -- >>>> Erik Hollensbe >>>> [EMAIL PROTECTED] >>>> >>>> >>>> _______________________________________________ >>>> To unsubscribe, edit your list preferences, or view the list >>>> archives, please visit: >>>> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >>> >>> >>> _______________________________________________ >>> To unsubscribe, edit your list preferences, or view the list >>> archives, please visit: >>> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >>> >> >> >> _______________________________________________ >> To unsubscribe, edit your list preferences, or view the list >> archives, please visit: >> http://list.valvesoftware.com/mailman/listinfo/hlds_linux >> >> >> > > > _______________________________________________ > To unsubscribe, edit your list preferences, or view the list > archives, please visit: > http://list.valvesoftware.com/mailman/listinfo/hlds_linux _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds_linux _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds_linux _______________________________________________ To unsubscribe, edit your list preferences, or view the list archives, please visit: http://list.valvesoftware.com/mailman/listinfo/hlds_linux
