Aaron. Problem: HP Deskjet 3930 won't print. When I click print, The dialog box says 'Printing document...Sending print data to printer'. Nothing happens after this. Printer sits there quietly. -------------------------------------------------------------------------------------------------------------------------------------------------------- *Now, here are the results of hp-check:* [EMAIL PROTECTED]:~$ hp-check
HP Linux Imaging and Printing System (ver. 0.9.2) Dependency/Version Check Utility ver. 2.1 Copyright (c) 2003-6 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Basic system info... --> Linux debian 2.6.8-2-386 #1 Tue Aug 16 12:46:35 UTC 2005 i686 GNU/Linux Currently installed version... --> 0.9.2 Checking Python version... --> Version 2.3.5 installed. --> OK Checking for user interface dependencies... Checking for SIP... --> OK Checking for PyQt... --> OK Checking Qt version... --> Version 3.3.4 installed. --> OK Checking SIP version... error: Unable to import pyqtconfig. PyQt may not be properly installed. Checking PyQt version... --> Version 3.13.0 installed. --> OK Checking for library dependencies... Checking for libnetsnmp... error: Not found. Checking for libjpeg... error: Not found. Checking for libusb... error: Not found. Checking for libcrypto... error: Not found. Checking for libpthread... error: Not found. Checking for application dependencies... Checking ghostscript... --> Version 8.01 Checking gcc... --> gcc (GCC) 3.3.5 (Debian 1:3.3.5-13) --> OK Checking automake... error: Not found! Checking autoconf... error: Not found! Checking make... --> GNU Make 3.80 --> OK Checking ReportLab (optional)... warning: Not installed. Fax coverpage support will be disabled. Checking kernel module... Checking for ppdev (optional)... warning: Not found. Parallel printers will not work properly with HPLIP. Checking for CUPS... --> scheduler is running --> OK Checking existing CUPS queues... Printe Device URI HPLIP Installed? r ------ -------------------------------- -------------------- HP3930 usb://3930?serial=CN6211M03B04DF No Note: Any CUPS queues that are not 'HPLIP Installed', must be installed with the 'hp:' or 'hpfax:' backends to have them work in HPLIP. Refer to the install instructions on http://hplip.sourceforge.net for more help. If any errors or warnings were reported, please refer to the installation instructions at: http://hplip.sourceforge.net/install/index.html ----------------------------------------------------------------------------------------------------------------------------------------------------- *NOTE:* I was unable to make progress finding PyQt on my system or download the other libraries. *NOTE:* Although it says that HPLIP is not installed, here is MY result... debian:/home/daryl# dpkg -l|grep hplip ii hplip 0.9.2-2 HP Linux Printing and Imaging System (hplip) ii hplip-data 0.9.2-2 HP Linux Printing and Imaging - data files ------------------------------------------------------------------------------------------------------------------------------------------------------- *Results from http://hplip.sourceforge.net/troubleshooting/io.html.* The results of the checks under 'General Connection Troubleshooting' are extremely lengthy. I can not make sense of them. Here is the results of the 3 commands used on that page: [EMAIL PROTECTED]:~$ tail -f /var/log/messages* Jul 19 02:50:36 localhost python: hp-check[5759]: warning: Not found. Parallel printers will not work properly with HPLIP. Jul 19 02:53:16 localhost python: hp-check[5824]: warning: Not installed. Fax coverpage support will be disabled. Jul 19 02:53:16 localhost python: hp-check[5824]: warning: Not found. Parallel printers will not work properly with HPLIP. Jul 19 03:04:36 localhost kernel: usb 1-2: USB disconnect, address 2 Jul 19 03:04:36 localhost kernel: drivers/usb/class/usblp.c: usblp0: removed Jul 19 03:05:24 localhost kernel: usb 1-2: new full speed USB device using address 3 Jul 19 03:05:24 localhost kernel: drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 3 if 0 alt 0 proto 2 vid 0x03F0 pid 0x7604 Jul 19 03:05:24 localhost usb.agent[5950]: usblp: already loaded Jul 19 03:10:45 localhost kernel: usb 1-2: USB disconnect, address 3 Jul 19 03:10:45 localhost kernel: drivers/usb/class/usblp.c: usblp0: removed Jul 19 03:10:57 localhost kernel: usb 1-2: new full speed USB device using address 4 Jul 19 03:10:58 localhost kernel: drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 4 if 0 alt 0 proto 2 vid 0x03F0 pid 0x7604 Jul 19 03:10:58 localhost usb.agent[6087]: usblp: already loaded [EMAIL PROTECTED]:~$ dmesg* 00009fc00 - 00000000000a0000 (reserved) BIOS-e820: 00000000000f0000 - 0000000000100000 (reserved) BIOS-e820: 0000000000100000 - 0000000017ff0000 (usable) BIOS-e820: 0000000017ff0000 - 0000000017ff8000 (ACPI data) BIOS-e820: 0000000017ff8000 - 0000000018000000 (ACPI NVS) BIOS-e820: 00000000fec00000 - 00000000fec01000 (reserved) BIOS-e820: 00000000fee00000 - 00000000fee01000 (reserved) BIOS-e820: 00000000fff80000 - 0000000100000000 (reserved) 383MB LOWMEM available. found SMP MP-table at 000fb4c0 On node 0 totalpages: 98288 DMA zone: 4096 pages, LIFO batch:1 Normal zone: 94192 pages, LIFO batch:16 HighMem zone: 0 pages, LIFO batch:1 DMI 2.3 present. ACPI: RSDP (v000 AMI ) @ 0x000fc480 ACPI: RSDT (v001 AMIINT 0x00000010 MSFT 0x00000097) @ 0x17ff0000 ACPI: FADT (v001 AMIINT 0x00000011 MSFT 0x00000097) @ 0x17ff0030 ACPI: MADT (v001 AMIINT 0x00000009 MSFT 0x00000097) @ 0x17ff00b0 ACPI: DSDT (v001 VIA VIA_K7 0x00001000 MSFT 0x0100000d) @ 0x00000000 ACPI: PM-Timer IO Port: 0x808 ACPI: Local APIC address 0xfee00000 ACPI: LAPIC (acpi_id[0x01] lapic_id[0x00] enabled) Processor #0 6:7 APIC version 16 ACPI: IOAPIC (id[0x02] address[0xfec00000] gsi_base[0]) IOAPIC[0]: Assigned apic_id 2 IOAPIC[0]: apic_id 2, version 2, address 0xfec00000, GSI 0-23 ACPI: INT_SRC_OVR (bus 0 bus_irq 0 global_irq 2 dfl dfl) ACPI: INT_SRC_OVR (bus 0 bus_irq 9 global_irq 9 low level) ACPI: IRQ0 used by override. ACPI: IRQ2 used by override. ACPI: IRQ9 used by override. Enabling APIC mode: Flat. Using 1 I/O APICs Using ACPI (MADT) for SMP configuration information Built 1 zonelists Kernel command line: root=/dev/hda2 ro Initializing CPU#0 PID hash table entries: 2048 (order 11: 16384 bytes) Detected 1200.631 MHz processor. Using pmtmr for high-res timesource Console: colour VGA+ 80x25 Dentry cache hash table entries: 65536 (order: 6, 262144 bytes) Inode-cache hash table entries: 32768 (order: 5, 131072 bytes) Memory: 382140k/393152k available (1337k kernel code, 10236k reserved, 732k data, 204k init, 0k highmem) Checking if this processor honours the WP bit even in supervisor mode... Ok. Calibrating delay loop... 2375.68 BogoMIPS Security Scaffold v1.0.0 initialized Mount-cache hash table entries: 512 (order: 0, 4096 bytes) CPU: After generic identify, caps: 0383fbff c1cbfbff 00000000 00000000 CPU: After vendor identify, caps: 0383fbff c1cbfbff 00000000 00000000 CPU: L1 I Cache: 64K (64 bytes/line), D cache 64K (64 bytes/line) CPU: L2 Cache: 64K (64 bytes/line) CPU: After all inits, caps: 0383fbff c1cbfbff 00000000 00000020 CPU: AMD Duron(tm) stepping 01 Enabling fast FPU save and restore... done. Enabling unmasked SIMD FPU exception support... done. Checking 'hlt' instruction... OK. Checking for popad bug... OK. enabled ExtINT on CPU#0 ESR value before enabling vector: 00000080 ESR value after enabling vector: 00000000 ENABLING IO-APIC IRQs init IO_APIC IRQs IO-APIC (apicid-pin) 2-0, 2-16, 2-17, 2-18, 2-19, 2-20, 2-21, 2-22, 2-23 not connected. ..TIMER: vector=0x31 pin1=2 pin2=-1 Using local APIC timer interrupts. calibrating APIC timer ... ..... CPU clock speed is 1199.0869 MHz. ..... host bus clock speed is 199.0978 MHz. checking if image is initramfs...it isn't (ungzip failed); looks like an initrd Freeing initrd memory: 4216k freed NET: Registered protocol family 16 EISA bus registered PCI: PCI BIOS revision 2.10 entry at 0xfdb31, last bus=1 PCI: Using configuration type 1 mtrr: v2.0 (20020519) ACPI: Subsystem revision 20040326 ACPI: Interpreter enabled ACPI: Using IOAPIC for interrupt routing ACPI: PCI Root Bridge [PCI0] (00:00) PCI: Probing PCI hardware (bus 00) ACPI: PCI Interrupt Routing Table [\_SB_.PCI0._PRT] ACPI: Power Resource [URP1] (off) ACPI: Power Resource [URP2] (off) ACPI: Power Resource [FDDP] (off) ACPI: Power Resource [LPTP] (off) ACPI: PCI Interrupt Link [LNKA] (IRQs 3 4 5 6 7 9 10 *11 12 14 15) ACPI: PCI Interrupt Link [LNKB] (IRQs 3 4 5 6 7 9 *10 11 12 14 15) ACPI: PCI Interrupt Link [LNKC] (IRQs 3 4 5 6 7 9 10 11 12 14 15) *0, disabled. ACPI: PCI Interrupt Link [LNKD] (IRQs 3 4 5 6 7 *9 10 11 12 14 15) Linux Plug and Play Support v0.97 (c) Adam Belay PnPBIOS: Scanning system for PnP BIOS support... PnPBIOS: Found PnP BIOS installation structure at 0xc00f7a80 PnPBIOS: PnP BIOS version 1.0, entry 0xf0000:0x6924, dseg 0xf0000 PnPBIOS: 16 nodes reported by PnP BIOS; 16 recorded by driver PCI: Using ACPI for IRQ routing ACPI: PCI interrupt 0000:00:0d.0[A] -> GSI 17 (level, low) -> IRQ 169 ACPI: PCI interrupt 0000:00:11.1[A]: no GSI ACPI: PCI Interrupt Link [LNKD] enabled at IRQ 11 ACPI: PCI interrupt 0000:00:11.2[D] -> GSI 11 (level, low) -> IRQ 11 ACPI: PCI interrupt 0000:00:11.3[D] -> GSI 11 (level, low) -> IRQ 11 ACPI: PCI interrupt 0000:00:11.4[D] -> GSI 11 (level, low) -> IRQ 11 ACPI: PCI interrupt 0000:01:00.0[A] -> GSI 16 (level, low) -> IRQ 177 number of MP IRQ sources: 15. number of IO-APIC #2 registers: 24. testing the IO APIC....................... IO APIC #2...... .... register #00: 02000000 ....... : physical APIC id: 02 ....... : Delivery Type: 0 ....... : LTS : 0 .... register #01: 00178002 ....... : max redirection entries: 0017 ....... : PRQ implemented: 1 ....... : IO APIC version: 0002 .... IRQ redirection table: NR Log Phy Mask Trig IRR Pol Stat Dest Deli Vect: 00 000 00 1 0 0 0 0 0 0 00 01 001 01 0 0 0 0 0 1 1 39 02 001 01 0 0 0 0 0 1 1 31 03 001 01 0 0 0 0 0 1 1 41 04 001 01 0 0 0 0 0 1 1 49 05 001 01 0 0 0 0 0 1 1 51 06 001 01 0 0 0 0 0 1 1 59 07 001 01 0 0 0 0 0 1 1 61 08 001 01 0 0 0 0 0 1 1 69 09 001 01 0 1 0 1 0 1 1 71 0a 001 01 0 0 0 0 0 1 1 79 0b 001 01 1 1 0 1 0 1 1 81 0c 001 01 0 0 0 0 0 1 1 89 0d 001 01 0 0 0 0 0 1 1 91 0e 001 01 0 0 0 0 0 1 1 99 0f 001 01 0 0 0 0 0 1 1 A1 10 001 01 1 1 0 1 0 1 1 B1 11 001 01 1 1 0 1 0 1 1 A9 12 000 00 1 0 0 0 0 0 0 00 13 000 00 1 0 0 0 0 0 0 00 14 000 00 1 0 0 0 0 0 0 00 15 000 00 1 0 0 0 0 0 0 00 16 000 00 1 0 0 0 0 0 0 00 17 000 00 1 0 0 0 0 0 0 00 Using vector-based indexing IRQ to pin mappings: IRQ0 -> 0:2 IRQ1 -> 0:1 IRQ3 -> 0:3 IRQ4 -> 0:4 IRQ5 -> 0:5 IRQ6 -> 0:6 IRQ7 -> 0:7 IRQ8 -> 0:8 IRQ9 -> 0:9 IRQ10 -> 0:10 IRQ11 -> 0:11 IRQ12 -> 0:12 IRQ13 -> 0:13 IRQ14 -> 0:14 IRQ15 -> 0:15 IRQ177 -> 0:16 IRQ169 -> 0:17 .................................... done. VFS: Disk quotas dquot_6.5.1 Dquot-cache hash table entries: 1024 (order 0, 4096 bytes) devfs: 2004-01-31 Richard Gooch ([EMAIL PROTECTED]) devfs: boot_options: 0x0 Initializing Cryptographic API PCI: Via IRQ fixup for 0000:00:11.4, from 9 to 11 PCI: Via IRQ fixup for 0000:00:11.3, from 9 to 11 PCI: Via IRQ fixup for 0000:00:11.2, from 9 to 11 isapnp: Scanning for PnP cards... isapnp: No Plug & Play device found Serial: 8250/16550 driver $Revision: 1.90 $ 54 ports, IRQ sharing enabled ttyS0 at I/O 0x3f8 (irq = 4) is a 16550A ttyS1 at I/O 0x2f8 (irq = 3) is a 16550A RAMDISK driver initialized: 16 RAM disks of 8192K size 1024 blocksize serio: i8042 AUX port at 0x60,0x64 irq 12 serio: i8042 KBD port at 0x60,0x64 irq 1 input: AT Translated Set 2 keyboard on isa0060/serio0 EISA: Probing bus 0 at eisa0 EISA: Detected 0 cards. NET: Registered protocol family 2 IP: routing cache hash table of 4096 buckets, 32Kbytes TCP: Hash tables configured (established 32768 bind 65536) NET: Registered protocol family 8 NET: Registered protocol family 20 ACPI: (supports S0 S1 S4 S5) RAMDISK: cramfs filesystem found at block 0 RAMDISK: Loading 4216 blocks [1 disk] into ram disk... done. VFS: Mounted root (cramfs filesystem) readonly. Freeing unused kernel memory: 204k freed vesafb: probe of vesafb0 failed with error -6 NET: Registered protocol family 1 Uniform Multi-Platform E-IDE driver Revision: 7.00alpha2 ide: Assuming 33MHz system bus speed for PIO modes; override with idebus=xx VP_IDE: IDE controller at PCI slot 0000:00:11.1 ACPI: PCI interrupt 0000:00:11.1[A]: no GSI VP_IDE: chipset revision 6 VP_IDE: not 100% native mode: will probe irqs later VP_IDE: VIA vt8233 (rev 00) IDE UDMA100 controller on pci0000:00:11.1 ide0: BM-DMA at 0xff00-0xff07, BIOS settings: hda:DMA, hdb:DMA ide1: BM-DMA at 0xff08-0xff0f, BIOS settings: hdc:DMA, hdd:pio hda: Maxtor 6Y160P0, ATA DISK drive hdb: WDC WD205BA, ATA DISK drive Using anticipatory io scheduler ide0 at 0x1f0-0x1f7,0x3f6 on irq 14 hda: max request size: 1024KiB hda: 320173056 sectors (163928 MB) w/7936KiB Cache, CHS=19929/255/63, UDMA(100) /dev/ide/host0/bus0/target0/lun0: p1 p2 p3 < p5 p6 p7 p8 p9 > hdb: max request size: 128KiB hdb: 40088160 sectors (20525 MB) w/2048KiB Cache, CHS=39770/16/63, UDMA(66) /dev/ide/host0/bus0/target1/lun0: p1 p2 < p5 p6 p7 p8 p9 > hdc: SONY CD-RW CRX140E, ATAPI CD/DVD-ROM drive ide1 at 0x170-0x177,0x376 on irq 15 kjournald starting. Commit interval 5 seconds EXT3-fs: mounted filesystem with ordered data mode. EXT3 FS on hda2, internal journal hdc: ATAPI 32X CD-ROM CD-R/RW drive, 4096kB Cache, UDMA(33) Uniform CD-ROM driver Revision: 3.20 input: ImExPS/2 Logitech Explorer Mouse on isa0060/serio1 Capability LSM initialized mice: PS/2 mouse device common for all mice ts: Compaq touchscreen protocol output kjournald starting. Commit interval 5 seconds EXT3 FS on hda9, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hdb9, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hdb5, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hdb1, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hdb8, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hdb6, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hdb7, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hda5, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hda8, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hda6, internal journal EXT3-fs: mounted filesystem with ordered data mode. kjournald starting. Commit interval 5 seconds EXT3 FS on hda7, internal journal EXT3-fs: mounted filesystem with ordered data mode. irda_init() NET: Registered protocol family 23 Creative EMU10K1 PCI Audio Driver, version 0.20a, 13:08:42 Aug 16 2005 ACPI: PCI interrupt 0000:00:0d.0[A] -> GSI 17 (level, low) -> IRQ 169 emu10k1: EMU10K1 rev 8 model 0x8023 found, IO at 0xd800-0xd81f, IRQ 169 ac97_codec: AC97 codec, id: TRA35 (TriTech TR A5) usbcore: registered new driver usbfs usbcore: registered new driver hub USB Universal Host Controller Interface driver v2.2 ACPI: PCI interrupt 0000:00:11.2[D] -> GSI 11 (level, low) -> IRQ 11 uhci_hcd 0000:00:11.2: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller uhci_hcd 0000:00:11.2: irq 11, io base 0000cc00 uhci_hcd 0000:00:11.2: new USB bus registered, assigned bus number 1 hub 1-0:1.0: USB hub found hub 1-0:1.0: 2 ports detected ACPI: PCI interrupt 0000:00:11.3[D] -> GSI 11 (level, low) -> IRQ 11 uhci_hcd 0000:00:11.3: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller(#2) uhci_hcd 0000:00:11.3: irq 11, io base 0000d000 uhci_hcd 0000:00:11.3: new USB bus registered, assigned bus number 2 hub 2-0:1.0: USB hub found hub 2-0:1.0: 2 ports detected ACPI: PCI interrupt 0000:00:11.4[D] -> GSI 11 (level, low) -> IRQ 11 uhci_hcd 0000:00:11.4: VIA Technologies, Inc. VT82xxxxx UHCI USB 1.1 Controller(#3) uhci_hcd 0000:00:11.4: irq 11, io base 0000d400 uhci_hcd 0000:00:11.4: new USB bus registered, assigned bus number 3 hub 3-0:1.0: USB hub found hub 3-0:1.0: 2 ports detected usb 1-2: new full speed USB device using address 2 drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x03F0 pid 0x7604 usbcore: registered new driver usblp drivers/usb/class/usblp.c: v0.13: USB Printer Device Class driver Linux agpgart interface v0.100 (c) Dave Jones agpgart: Detected VIA KT266/KY266x/KT333 chipset agpgart: Maximum main memory to use for agp memory: 321M agpgart: AGP aperture is 64M @ 0xe0000000 cpci_hotplug: CompactPCI Hot Plug Core version: 0.2 pci_hotplug: PCI Hot Plug PCI Core version: 0.5 pciehp: PCI Express Hot Plug Controller Driver version: 0.4 shpchp: shpc_init : shpc_cap_offset == 0 shpchp: Standard Hot Plug PCI Controller Driver version: 0.4 gameport: pci0000:00:0d.1 speed 1169 kHz Real Time Clock Driver v1.12 input: PC Speaker parport: PnPBIOS parport detected. parport0: PC-style at 0x378, irq 7 [PCSPP] inserting floppy driver for 2.6.8-2-386 Floppy drive(s): fd0 is 1.44M FDC 0 is a post-1991 82077 lp0: using parport0 (interrupt-driven). NET: Registered protocol family 10 Disabled Privacy Extensions on device c02cc960(lo) IPv6 over IPv4 tunneling driver CSLIP: code copyright 1989 Regents of the University of California PPP generic driver version 2.4.2 PPP BSD Compression module registered PPP Deflate Compression module registered cdrom: open failed. ISO 9660 Extensions: Microsoft Joliet Level 3 ISO 9660 Extensions: RRIP_1991A cdrom: open failed. ISO 9660 Extensions: Microsoft Joliet Level 3 ISO 9660 Extensions: RRIP_1991A ISO 9660 Extensions: Microsoft Joliet Level 3 ISO 9660 Extensions: RRIP_1991A ISO 9660 Extensions: Microsoft Joliet Level 3 ISO 9660 Extensions: RRIP_1991A ISO 9660 Extensions: Microsoft Joliet Level 3 ISO 9660 Extensions: RRIP_1991A ISO 9660 Extensions: Microsoft Joliet Level 3 ISO 9660 Extensions: RRIP_1991A usb 1-2: USB disconnect, address 2 drivers/usb/class/usblp.c: usblp0: removed usb 1-2: new full speed USB device using address 3 drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 3 if 0 alt 0 proto 2 vid 0x03F0 pid 0x7604 usb 1-2: USB disconnect, address 3 drivers/usb/class/usblp.c: usblp0: removed usb 1-2: new full speed USB device using address 4 drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 4 if 0 alt 0 proto 2 vid 0x03F0 pid 0x7604 [EMAIL PROTECTED]:~$ /usr/lib/cups/backend/hp* direct hp:/usb/Deskjet_3900?serial=CN6211M03B04DF "HP Deskjet_3900" "hp:/usb/Deskjet_3900?serial=CN6211M03B04DF" ------------------------------------------------------------------------- Take Surveys. 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