On 17 May 2012 21:43:32 -0700, in bit.listserv.ibm-main you wrote: >Hello, > >I was attempting to offer an opportunity to be able to continue working >with IBM on your service requests while IBMLink is unavailable. RETAIN >does not go offline when IBMLink is unavailable. Clients are able to >manage and create new service request via SR regardless of IBMLink's >availability. Even if RETAIN is temporarily unavailable (or a queue is >full, etc.), SR will locally queue your create/update request and resubmit >it on your behalf automatically. This additional layer of resiliency is a >feature that ETR did not have.
Perhaps IBM needs to review Microsoft's service delivery system. I have never had a problem with availability. Maybe others here have had a different experience with it and my perception may be wrong. The vulnerability of the IBM system as shown by these posts may be in part due to the wrong measures. While improving reliability may not be justifiable on the direct benefits, the reputation hit IBM takes in the eyes of at least some of us should spur greater effort. When a system totally under IBM control that has a 24/7/365 characteristic yet does not have that availability, it casts doubt on IBM's claim to deliver that kind of reliability and availability. Most people interface with applications, not the base operating system and it is on those applications that they form their opinion of the platform. Clark Morris > >Thanks, >Christian > >Christian Gilmore >Senior Technical Staff Member > > >IBM Mainframe Discussion List <IBM-MAIN@bama.ua.edu> wrote on 05/17/2012 >11:27:49 PM: > >> From: Barbara Nitz <nitz-...@gmx.net> >> To: IBM-MAIN@bama.ua.edu >> Date: 05/17/2012 11:28 PM >> Subject: Re: Servicelink, ETR and SR >> Sent by: IBM Mainframe Discussion List <IBM-MAIN@bama.ua.edu> >> >> >It is worth noting, however, that IBM Service Request (SR) itself, >> was online throughout this entire event. It will also be online this >> weekend while IBMLink may be down for scheduled maintenance (SR does >> not require downtime to perform maintenance). Please consider >> bookmarking SR for use when IBMLink is unavailable. SR can be >> directly reached at: >> >> Boasting? Us mainframers first check SIS for fixes before reporting >> a problem. So if SIS is down, chances are good that retain is down. >> SR 'availability' won't help, since the updates done via SR will not >> reach retain, and hence IBM software support cannot see them. > >---------------------------------------------------------------------- >For IBM-MAIN subscribe / signoff / archive access instructions, >send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
