Hello, I was attempting to offer an opportunity to be able to continue working with IBM on your service requests while IBMLink is unavailable. RETAIN does not go offline when IBMLink is unavailable. Clients are able to manage and create new service request via SR regardless of IBMLink's availability. Even if RETAIN is temporarily unavailable (or a queue is full, etc.), SR will locally queue your create/update request and resubmit it on your behalf automatically. This additional layer of resiliency is a feature that ETR did not have.
Thanks, Christian Christian Gilmore Senior Technical Staff Member IBM Mainframe Discussion List <IBM-MAIN@bama.ua.edu> wrote on 05/17/2012 11:27:49 PM: > From: Barbara Nitz <nitz-...@gmx.net> > To: IBM-MAIN@bama.ua.edu > Date: 05/17/2012 11:28 PM > Subject: Re: Servicelink, ETR and SR > Sent by: IBM Mainframe Discussion List <IBM-MAIN@bama.ua.edu> > > >It is worth noting, however, that IBM Service Request (SR) itself, > was online throughout this entire event. It will also be online this > weekend while IBMLink may be down for scheduled maintenance (SR does > not require downtime to perform maintenance). Please consider > bookmarking SR for use when IBMLink is unavailable. SR can be > directly reached at: > > Boasting? Us mainframers first check SIS for fixes before reporting > a problem. So if SIS is down, chances are good that retain is down. > SR 'availability' won't help, since the updates done via SR will not > reach retain, and hence IBM software support cannot see them. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
