>It is worth noting, however, that IBM Service Request (SR) itself, was online >throughout this entire event. It will also be online this weekend while >IBMLink may be down for scheduled maintenance (SR does not require downtime to >perform maintenance). Please consider bookmarking SR for use when IBMLink is >unavailable. SR can be directly reached at:
Boasting? Us mainframers first check SIS for fixes before reporting a problem. So if SIS is down, chances are good that retain is down. SR 'availability' won't help, since the updates done via SR will not reach retain, and hence IBM software support cannot see them. >Out of an abundance of caution related to a security flaw discovered recently, >SR now requires direct authentication of all sessions until it can board with >ibm.com's single sign-on solution later this year. I understand this redundant >authentication step is very inconvenient and apologize on behalf of IBM as we >ensure the safety of your transactions. Excuse me? Later this year?!?!?! How long does IBM want to force this redundant authentication upon its customers? Months on end???? An apology without the will to fix this immediately doesn't help at all, it just rubs salt into the wounds. Barbara Nitz ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: INFO IBM-MAIN
