>Was this from IBM, with the "service provider" an intermediary, or was it 
>service on an ISV's product?

My original post mentioned that it was a cross-memory PTF.
So, this is definitely an IBM PTF/APAR.

We're outsourced, so the outsourcer is the 'service provider'.

My company has asked me not to mention where I work, nor much about the 
environment.
So, I'm discretely asking for help.

-
Too busy driving to stop for gas!  

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