>Was this from IBM, with the "service provider" an intermediary, or was it >service on an ISV's product?
My original post mentioned that it was a cross-memory PTF. So, this is definitely an IBM PTF/APAR. We're outsourced, so the outsourcer is the 'service provider'. My company has asked me not to mention where I work, nor much about the environment. So, I'm discretely asking for help. - Too busy driving to stop for gas! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html