________________________________ From: IBM Mainframe Discussion List on behalf of Eric N. Bielefeld Sent: Sun 2/18/2007 9:54 AM To: IBM-MAIN@BAMA.UA.EDU Subject: Re: License keys for ISV products(What alternatives are there?)
<snip> This has been a very interesting discussion. A few of the vendors have givin very good reasons for having keys. This comes at a time when I was givin the task to renew our Syncsort keys. I found that negotiating the contract was part of the process, which is something I won't have to do, fortuneatly for me. When they get the contract process done, I'll just have to install the keys. By the way, does anyone know if Syncsort's key is a hard fail key? I suspect it is after a grace period. <snip> Eric, SyncSort will give up to 60 days of warning messages before a contract expires and 7 days afterwards. These messages can be written to the joblog for each sort and the system log twice a day. These messages can be turn off during the 60 days prior the expiration of the control if the customer does not want to see them but it is highly recommended that they do not do this. It is not possilbe to disable these messages during the 7 day grace period after the license has expired. If a CPU change occurs the sort will continue to execute for 45 days. During this period message will be produced warning the customer of the situation. The customer having the ability to control whether the messages are produced or not for all but the final 7 days. We offer multiple ways for the customer to install and maintain their license keys. The recommended method is having the keys in a sequential data set. This way modifications to the license keys can be as easy as updating a single data set. Using this method allows the update to be completed without any reassembly/relink/reloading of any modules. Nothing needs to be stopped or restarted. We have tried to make the process as easy as possible. We provide 7x24 support and all analsyst can immediate help in a situation where a customer has a non-functioning product. I am responsible for customer service and technical support. If you are having difficutlies with our product and are not satisfied with the response you are getting from Syncsort, please contact me directly and I will see to it that whatever issue you are experiencing will get resolved as quickly as possible. John Reda Software Services Manager Syncsort Inc. 201-930-8260 ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
