> -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On > Behalf Of R.S. > Sent: Sunday, June 22, 2008 8:40 AM > To: [email protected] > Subject: Re: We're losing the battle > > Gibney, Dave wrote: > > I tried to access two different credit card sites just now. Both > > can't help due to system maintenance. One site announced maintenance > > hours starting 2am, or one hour from when I started trying. > > > > > > > > It seems that I thought major banks had Sysplexes behind them, I > > guess not! :( > > Parallel Sysplex has nothing to do with that. You're talking about > *banking system* which consist of many elements, optionally including PS. > Even if the PS is there and is really available, it doesn't mean the > system (banking system) will be available. > I work under SLA which allows me to have 8 hours of planned outage per > year. No sysplex. I have never reached the limit, because I easily > "share" outages demanded by other components. > In such case PS adds almost no value, and is not the factor of banking > system availability. > > Just my €0.02 > > -- > Radoslaw Skorupka > Lodz, Poland > > > -- > BRE Bank SA > ul. Senatorska 18 > 00-950 Warszawa > www.brebank.pl >
The issue that needs addressing is: Why, when technology has reached our current level, is ANY customer visible downtime acceptable? Those "other components" could, with today's capability, be properly redundant and designed/coded/implemented such that the "SYSTEM" is never down at the public interfaces. It happens, that after dark on a weekend is MY best time to do my finances. Yet, that is often when the "system is undergoing maintenance. And the folks parked in daylight at the call center couldn't even understand my irritation. I know that my little site at a University can't afford 9 nines, but damn it, the credit card companies should be able to afford it, their fees are significant to both buyer and seller. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
