I don't know what others on the list feel but from my perspective IBMLINK with all it's faults is still far far better than any other ISV's similar support.
ASAP AST APAR descriptions that actually tell you something. Ease of research. Ease of ordering fixes Is it perfect? No Should we have to pay separately for Alert/Resolve rather than have it included with the MLC/S&S price? Probably not. But it's still the best there is (IMHO). -----Original Message----- Ted MacNEIL >You pay for the efficiency and convenience, not for IBM's cost of doing business. What efficiency? What convenience? I believe we are paying for IBM' inconvenience and inefficiency! - Too busy driving to stop for gas! ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
