Sorry about the hijack, so here is a redirection. I've probably said my peace anyway. You can't make water (or other liquids) flow up hill.
And, I probably agree that all my irritations apply to ISV web support also. But, as far as I remember, they never had a highly useful robust TN3270 based support system to discard. Dave Gibney Information Technology Services Washington State University > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:ibm-m...@bama.ua.edu] On > Behalf Of Greg Shirey > Sent: Monday, July 06, 2009 1:59 PM > To: IBM-MAIN@bama.ua.edu > Subject: Re: Alert and Resolve price changes > > Sigh, I'd love to hear all the stories about how poor IBM's support is, > but could everyone hijack someone else's thread to do it? > > I'd appreciate it. > > Thanks, > Greg Shirey > Ben E. Keith Co. > > -----Original Message----- > From: IBM Mainframe Discussion List On Behalf Of Ted MacNEIL > Sent: Monday, July 06, 2009 3:49 PM > > I totally disagree. > While there are strong people within the organnisation, there are > weaknesses. > > I remember going to an ISC presentation, in 1982, and the team tried to > show us how well they handled problem tickets, and how quickly they > were > resolved. > > So, I gave them a ticket number, and it showed the standard: "we called > them after 5PM", and they didn't respond. > I responded! > They didn't. > > It hasn't improved. > > I could tell you stories about many later, but what's the point? > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO > Search the archives at http://bama.ua.edu/archives/ibm-main.html ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@bama.ua.edu with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
