I don't get letting well educated and highly experience professionals go. Who do companies think will handle these systems ? Outsourcing , not
Scott ford www.identityforge.com Tell me and I'll forget; show me and I may remember; involve me and I'll understand. - Chinese Proverb On Oct 18, 2012, at 11:37 AM, zMan <zedgarhoo...@gmail.com> wrote: > "RA"? I suspect "resource allocation" or thereabouts, but?? > > On Thu, Oct 18, 2012 at 8:53 AM, Dana Mitchell <mitchd...@gmail.com> wrote: > >> My current employer only has one shared ID for IBM electronic support, >> used by all platforms. The last few years, it's just become too painful >> to use the online facility, so I'm back to using the 800 number >> exclusively. Welcome to the 1980's! Once a pmr has been opened, emails >> can be used for exchange of info with L2 or L3 support. >> >> I see this as just another indicator of the continuing slide of IBM in the >> last few years. Deep cost cutting and USA staff that has been RA'ed to the >> max, leaving sketchy support areas overseas with little experience to >> support customers both external and internal. A large share of profits >> goes for stock buy-backs, propping up EPS and thus stock price. It is a >> cycle that cannot continue indefinitely, very similar to a ponzi scheme. >> Unfortunately the z customers that are left are ones that will not, or >> cannot migrate easily to other platforms, so they make a great cash cow to >> milk for all their worth. > -- > zMan -- "I've got a mainframe and I'm not afraid to use it" > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
