IIRC, it was "resource action", but it was seven years ago when it happened to me.
-----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of zMan Sent: Thursday, October 18, 2012 11:38 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM, id's to open pmr's, lot$a $$$$ now involved?... "RA"? I suspect "resource allocation" or thereabouts, but?? On Thu, Oct 18, 2012 at 8:53 AM, Dana Mitchell <mitchd...@gmail.com> wrote: > My current employer only has one shared ID for IBM electronic support, > used by all platforms. The last few years, it's just become too > painful to use the online facility, so I'm back to using the 800 > number exclusively. Welcome to the 1980's! Once a pmr has been > opened, emails can be used for exchange of info with L2 or L3 support. > > I see this as just another indicator of the continuing slide of IBM in > the last few years. Deep cost cutting and USA staff that has been > RA'ed to the max, leaving sketchy support areas overseas with little experience to > support customers both external and internal. A large share of profits > goes for stock buy-backs, propping up EPS and thus stock price. It > is a cycle that cannot continue indefinitely, very similar to a ponzi scheme. > Unfortunately the z customers that are left are ones that will not, > or cannot migrate easily to other platforms, so they make a great cash > cow to milk for all their worth. > -- zMan -- "I've got a mainframe and I'm not afraid to use it" ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
