My current employer only has one shared ID for IBM electronic support, used by all platforms. The last few years, it's just become too painful to use the online facility, so I'm back to using the 800 number exclusively. Welcome to the 1980's! Once a pmr has been opened, emails can be used for exchange of info with L2 or L3 support.
I see this as just another indicator of the continuing slide of IBM in the last few years. Deep cost cutting and USA staff that has been RA'ed to the max, leaving sketchy support areas overseas with little experience to support customers both external and internal. A large share of profits goes for stock buy-backs, propping up EPS and thus stock price. It is a cycle that cannot continue indefinitely, very similar to a ponzi scheme. Unfortunately the z customers that are left are ones that will not, or cannot migrate easily to other platforms, so they make a great cash cow to milk for all their worth. Dana On Tue, 16 Oct 2012 17:34:13 -0700, Charles Mills <charl...@mcn.org> wrote: >A vendor has to charge for its services and they are entitled to charge as >they wish but there is no question that it is just plain goofy to give 800 >number support at no additional charge, but to charge extra to use the Web. >Totally backwards. > >Charles ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
