A vendor has to charge for its services and they are entitled to charge as they wish but there is no question that it is just plain goofy to give 800 number support at no additional charge, but to charge extra to use the Web. Totally backwards.
Charles -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Brian France Sent: Tuesday, October 16, 2012 4:04 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: IBM, id's to open pmr's, lot$a $$$$ now involved?... I deal with other vendors like CA for ACF2 and MIM, and Syncsort. NEITHER charges me for electronic support. It comes with the product as it should. Support has been stellar whether it be an actual bug in the code or a fubar on my part. The people in tech support I've worked with in IBM the same can be said. The same can not be said for IBM and what they want to and now are going to charge for versus CA or Syncsort. I'm 10 years out on retirement and sure do hope to see this new IBM thinking go by the way side or I'm afraid there wont be an IBM left. I never thought I'd see the day that my favorite platform is being killed from within. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
