On 02/29/2016 08:10 PM, Anthony Thompson wrote: > And saving costs is just what the OP's managers are seeking to do by > outsourcing. > > Of course, outsourcers will always present their case in the best financial > light to gather business, and their business is to make a profit. In my > experience the savings they advertise are rarely achieved (I've worked on > both sides of the fence). ... And there succinctly stated is the inevitable conflict with outsourcing that may or may not be reconcilable. The goal of in-house corporate computing is not for IT to make a profit; but is, or at least should be, to support the business goals of the corporation. That may at times require unanticipated extra effort and abnormal work hours in order to meet deadlines to provide new services to maintain a corporate marketing edge. In-house personnel will likely endure temporary work overloads for the prospect of future benefit. An outsourcer operating on profit motive will either be unwilling to go the extra mile or be inclined to charge for that support whatever a desperate customer is willing to pay.
-- Joel C. Ewing, Bentonville, AR jcew...@acm.org ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
