> It's laudable that HLASM is maintained uniformly across all supported platforms, apparently from a single source. > It's deplorable that something as intrinsic to z/OS operations will no longer be cited in the z/OS documentation
It's making the customer accommodate the provider's internal organization, which is an utter customer service and satisfaction no-no. It's like when you call some 800 number and they tell you "oh, you have to call this other 800 number instead." I prohibited my people from ever saying "I can't help you -- you'll have to call so-and-so" but told them rather to say "so-and-so can help you with that -- here, let me transfer you." Charles -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Paul Gilmartin Sent: Saturday, February 18, 2017 8:44 AM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: KC!? Susan Shumway? On 2017-02-18, at 09:03, Allan Staller wrote: > Refrain: the "new tools" are neither as reliable, available, accessible, or functional as the items they are replacing! > > p> > Re: your complaint of the day, I did some investigation. We moved the HLASM documentation out of the z/OS V2R2 KC and now instead point to the HLASM KC (https://www.ibm.com/support/knowledgecenter/SSENW6). This is to prevent duplication, etc. However, while evidence of the HLASM documentation was removed from the z/OS V2R2 KC TOC, it seems that the topics themselves are still floating around in our KC. > > All I can say is: ignore them until they're properly removed. For current HLASM documentation, instead go to the HLASM KC. I'm sorry that this means that the release drop-down that you like so much is useless in this case, but at least you can successfully enjoy it with most other elements! > </snip> > Conway's Law: http://www.melconway.com/Home/Conways_Law.html Any organization that designs a system (defined broadly) will produce a design whose structure is a copy of the organization's communication structure. It's laudable that HLASM is maintained uniformly across all supported platforms, apparently from a single source. It's deplorable that something as intrinsic to z/OS operations will no longer be cited in the z/OS documentation. A link to the HLASM root ToC should continue to appear as an item in the z/OS ToC. There's a failure to communicate here. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
