@Susan, I freely admit I was reacting to what @Gil said, not to any personal observation or need. My apologies. (I'm a poor reference user; I am sticking with Softcopy Reader as long as I can. Call me old-fashioned.)
I was replying in reference to > It's deplorable that something as intrinsic to z/OS operations will no > longer be cited in the z/OS documentation. A link to the HLASM root > ToC should continue to appear as an item in the z/OS ToC. There's a > failure to communicate here. If that is not correct then I withdraw my comment. Charles -----Original Message----- From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] On Behalf Of Susan Shumway Sent: Tuesday, February 21, 2017 12:38 PM To: IBM-MAIN@LISTSERV.UA.EDU Subject: Re: KC!? Susan Shumway? Can you help me better understand exactly what experience you expect regarding documentation for HLASM and other such products? Right now, we do list it in our TOC and provide a direct link to the product documentation from that page ( https://www.ibm.com/support/knowledgecenter/SSLTBW_2.2.0/com.ibm.zos.v2r2.as m/asm.htm ). Doesn't that count as "so-and-so can help you with that -- here, let me transfer you.", at least to the same extent as any other element-level link in the KC? Or, to satisfy that request, are you instead expecting to see the HLASM content somehow mirrored in the z/OS KC? (BTW, Gil, you'll notice that I added extra spaces around the URL above... I do that for other punctuation but didn't realize I needed to for parens, as well. Thanks for the tip!) On 02/18/17 12:21 PM, Charles Mills wrote: >> It's laudable that HLASM is maintained uniformly across all supported > platforms, apparently from a single source. >> It's deplorable that something as intrinsic to z/OS operations will >> no > longer be cited in the z/OS documentation > > It's making the customer accommodate the provider's internal > organization, which is an utter customer service and satisfaction > no-no. It's like when you call some 800 number and they tell you "oh, > you have to call this other > 800 number instead." I prohibited my people from ever saying "I can't > help you -- you'll have to call so-and-so" but told them rather to say > "so-and-so can help you with that -- here, let me transfer you." > > Charles > > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:IBM-MAIN@LISTSERV.UA.EDU] > On Behalf Of Paul Gilmartin > Sent: Saturday, February 18, 2017 8:44 AM > To: IBM-MAIN@LISTSERV.UA.EDU > Subject: Re: KC!? Susan Shumway? > > On 2017-02-18, at 09:03, Allan Staller wrote: > >> Refrain: the "new tools" are neither as reliable, available, >> accessible, > or functional as the items they are replacing! >> >> p> >> Re: your complaint of the day, I did some investigation. We moved the > HLASM documentation out of the z/OS V2R2 KC and now instead point to > the HLASM KC (https://www.ibm.com/support/knowledgecenter/SSENW6). > This is to prevent duplication, etc. However, while evidence of the > HLASM documentation was removed from the z/OS V2R2 KC TOC, it seems > that the topics themselves are still floating around in our KC. >> >> All I can say is: ignore them until they're properly removed. For >> current > HLASM documentation, instead go to the HLASM KC. I'm sorry that this > means that the release drop-down that you like so much is useless in > this case, but at least you can successfully enjoy it with most other elements! >> </snip> >> > Conway's Law: http://www.melconway.com/Home/Conways_Law.html > > Any organization that designs a system (defined broadly) > will produce a design whose structure is a copy of the > organization's communication structure. > > It's laudable that HLASM is maintained uniformly across all supported > platforms, apparently from a single source. > > It's deplorable that something as intrinsic to z/OS operations will no > longer be cited in the z/OS documentation. A link to the HLASM root > ToC should continue to appear as an item in the z/OS ToC. There's a > failure to communicate here. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
