David Boyes wrote:
On 2/3/09 10:55 AM, "Wakser, David" <david.wak...@infocrossing.com> wrote:
Why would you even, for a second, doubt your sanity?
Vendor is trying to invoke “not tested configuration” clauses and
doing other assorted whining to avoid providing a fix. I want to get a
consensus response from the community that I can present to vendor to
halt this behavior — give them a chance to fix their error before
loosing the cascade of public opprobium directly upon their heads in
public.
-- db
Is the backlevel configuration still supported by *that* vendor? If not,
you end up in a "Catch 22" situation; Vendor 1 won't deal with the
problem without the backlevel software, Vendor 2 won't deal with
problems because of the backlevel software ("Bring it up to the latest
service and then call us if there's still a problem."). Is Vendor 1
going to also support the problems caused by the backlevel software?
kg
