On Tuesday, 10/27/2009 at 11:32 EDT, Michael Coffin <michaelcof...@mccci.com> wrote:
> For crying out loud IBM, can't you have a SINGLE sign-on for a customer to be > able to access ALL of the services/entitlements that they've paid for? Why do > I need an IBMLINK id/pw, an "IBM" (presumably Passport/Advantage - although > that's NOT what I'm prompted to enter!) id/pw, a "ShopzSeries" id/pw! And > when all of these accounts get out of synch, how about ONE support phone > number with ONE knowledgable professional who can RESOLVE the problem FULLY, > instead of bouncing customers around from phone number to phone number, > ultimately being directed to a web page that doesn't exist! Geez!!! I *think* They are working on IBM user ID consolidation and SSO. I have a similar issue with Lotus Quickr, which allows registration of IBM Registration ids. A lot of you have registered for an IBM id more than once, creating a bit of havoc. :-) > Sorry folks, I just had to vent............. !!! Hypothetically speaking, if you were not receiving satisfactory results from the z/VM team, what would you do? Probably pick up the phone and ask to speak to a duty manager. If you were dissatisified with that conversation, you'd open a critsit. If you still weren't satisfied, you'd start an escalation process with IBM senior management, where *your* management would tell *IBM* management how many hours a month you are wasting dealing with IBM bureaucracy and a misbehaving product, and how much it is costing your company, and what do they plan to do about it, and when?!? (breathe) Imagine what z/VM Development's life would be like if 50 people with the same complaint took the same action. Or even ten. Hypothetically. Venting here might, inadvertantly I'm sure, cause a lot of phone calls to be made. Most unfortunate. Alan Altmark z/VM Development IBM Endicott
