On Tue, Oct 27, 2009 at 11:31 AM, Michael Coffin <michaelcof...@mccci.com>wrote:
> < VENT > > <snip> > > For crying out loud IBM, can't you have a SINGLE sign-on for a customer to > be able to access ALL of the services/entitlements that they've paid for? > Why do I need an IBMLINK id/pw, an "IBM" (presumably Passport/Advantage - > although that's NOT what I'm prompted to enter!) id/pw, a "ShopzSeries" > id/pw! And when all of these accounts get out of synch, how about ONE > support phone number with ONE knowledgable professional who can RESOLVE the > problem FULLY, instead of bouncing customers around from phone number to > phone number, ultimately being directed to a web page that doesn't exist! > Geez!!! > > > < /VENT > > </snip> The lady that sits across from me in the office is responsible for out IBMlink and Passport access. I feel so sorry for her when someone has a problem she has to call IBM about. She gets bounced from person to person, patiently explaining the problem, again and again, only to be bounced to someone else. It's a miracle that she hasn't snapped and cursed someone yet. -- Mark Pace Mainline Information Systems 1700 Summit Lake Drive Tallahassee, FL. 32317
