On Saturday 28 Mar 2009, Linux Lingam wrote:

No idea about the 3.1Mbps plan.  However, I will say Buyer Beware.

> more importantly, how is your experience with reliance?

Just sharing experience of couple of our team members who bought their 
usb data card service.  Their DNS servers would not resolve the ip 
address to our company website.  Calls to their to their tech support 
was a BIG time waste; as usual they were clueless about the problem.  
We solved the DNS problem by putting in opendns servers 
in /etc/resolv.conf.  On the speed issue, another team member has their 
128Kbps DSL unlimited plan and the throughput she gets competes with 
speeds that one can get from a land line dial up connection (her best 
is 5KB/s).  Yeah, unlimited but let's see how much patience you have!

> is their billing system transparant, and accurate?
> some random googling got me to some blogs where
> some people have commented on their nasty experiences
> with their billing dept:
> http://www.tech2buzz.com/internet/review-reliance-net-connect-usb-mod
>em

You either believe this guys (the consumers) or their sales persons 
(below).  As a general practice - I am always wary about any service 
that has reliance any where in the name, for electricity they are the 
only service provider in my area so I don't have a choice.

I have found <http://broadbandforum.in> to be helpful in reading user 
experiences on such services.

> yet the local reliance shop round-the-corner tried assuring
> me (for obvious reasons) that reliance's service is more professional
> and courteous today.

Right!  They may professional and courteous but are they any good in 
solving your problems?  My experience with reliance energy call center, 
courteous yes, professional yes, solved my problem no.

-- 
Arun Khan


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