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On Aug 12, 2005, at 16:33, Jim Dynes wrote:

I will. But I don't think much will come of it because the BBB doesn't have any enforcement powers.
--
Jim Dynes <[EMAIL PROTECTED]>
Albuquerque, New Mexico


It seems to be a standard practice now. If you tire a consumer out long enough they will forget or figure it's not worth the frustration. Skip the BBB they really can't do anything, (especially if the business is donating to them every year). First get all your documentation in order receipts etc. If you called them retain the phone bill showing the number called. Second, file a consumer complaint with your state attorney general. (Usually there is is a website where you can fill out a complaint). It normally takes about three months for them to get a resolution. (at least it does here in Washington). If that doesn't work notify your credit card company in WRITING, submitting copies of all your documentation and copies of the complaint you have made to the state attorney general's office. If the amount is small the bank will usually just eat it. If not they will get back to you with different resolution scenarios. Such as return said item (showing proof you have) or a partial refund. And most importantly, don't forget small claims court if the firm has any sort of business in your area. (Not always under the same name or business). In some states they are required by law to have a attorney represent them costing them far more in legal fees then the item itself cost.

The longest I had to wait was twelve months for $20.00 from Comp USA. Currently Western Digital is playing games as well as Best Buy, Bellkin and DVForge (MacMice). Another two weeks and I'll complain about them with my attorney general. So your not alone.

Chris D. (Badger)
He is your friend, your partner, your defender, your dog. You are his life, his love, his leader. He will be yours, faithful and true, to the last beat of his heart. You owe it to him to be worthy of such devotion.
                         Author unkown




On Aug 12, 2005, at 5:12 PM, Kathleen Lawrence wrote:

Jim,
Do report this to the Better Business Bureau and if you got the items by mail, then it is USPS fraud. Don't let it go by the wayside.
kl


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