Ron and the other at HKSI must be VERY busy to respond so slowly.
It is a first.
Issue 1:
Yes, I've even had it throw me to pages other than the last page
after a delete.
2:
Yes, but refreshing the message list might be just as confusing
for some new users that have selected some messages for action,
only to have the selection boxes unchecked. I'd say this is a
judgment call, but I think I would prefer to have the message list
refresh with the folder list.
3:
Good point. The folder name should probably be indicated
somewhere.
4:
I can't reproduce this bug on my system. I put 10000000 into the
Imail administrator for a user, and KWM shows 10.0 MB as the limit.
5:
Yes, it is slow, but still seems faster than Hotmail from my modem
test connection at home. I haven't had it fail over my 56K modem
line during my tests. I'm considering putting the classic
templates up as an option for modem users. HKSI is working on
getting the classic version of the templates out for Imail 7 as we
type (and may be the reason for the slow support response).
I just upgraded our system here to Imail 7 and KWM 2 this week.
Maybe I should have waited another couple of weeks, but that,
also, is always a judgment call, and why we are paid the bib
bucks ;-). The staff at HKSI has the best support record that I
have EVER worked with, and I'm sure that they will resolve all of
our problems quickly.
- Ken Gibson
- Stuart Graduate School of Business
- IIT
---------- Original Message ----------------------------------
From: "Tim" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date: Fri, 27 Jul 2001 13:22:01 -0500
>I am running the latest Imail software (7.02 with the hotfix) and
the latest
>KWM. I have tried to address the following bugs with Human Kind
systems
>many times but my messages are ignored and my calls are not
returned even
>when I talk to a live person who is supposed to call me back.
(Still
>waiting) If they still have a discussion list, I either can't
get on it
>correctly, it looks like this one or there is no activity in that
list!
>
>
>
>I have the following problems with the KWM templates at this
time. Please
>check your systems, as I am sure we all have the same problems as
we are
>running the same software!
>
>
>1) Tagging and deleting a message when you have many pages of
messages. If
>I have let's say 50 pages of messages and delete one using
the "delete" tag
>imbedded in the top of the message it works ok. If I delete one
by checking
>the check box and then using the large delete button up top, it
throws me to
>the last message at the end of all 50 pages of messages. This is
a very
>irritating bug.
>
>2) The refresh button will check for new email but it will not re-
draw the
>list of messages if it finds new email. This is easy to fix by
clicking on
>the inbox and then it will do so. However this is the type of
problem that
>confuses the novice user.
>
>3) When you are selecting the different folders (inbox, drafts,
sent,
>deleted) on the left hand side, you can not tell which folder you
are
>viewing currently if you have no messages in those folders. For
instance if
>you click on "drafts" and you don't have any messages in that
folder, it
>will not tell you that. It will not show you an empty list of
messages
>either. It will continue to show you the list of messages in
your inbox no
>matter which empty folder you select. However if you save a few
drafts to
>the draft folder, it will then show you the current list of
messages in that
>folder correctly. If you then delete all messages in the draft
folder it
>will show you "no messages in drafts folder" correctly. So to
sum it up.
>KWM will improperly report the messages in each folder until each
folder is
>used to store messages. Until then it will display improperly
and echo the
>messages you have in your inbox to all other folders. If a user
thinks this
>is some type of server error and then tries to delete all
messages in one of
>the other folders, it will then delete all the messages from the
Inbox
>instead as that is what they were really viewing at the time.
This would be
>very irritating to a user and confusing to ANYONE.
>
>4) The size limit display is way off. If I go into the Imail
administrator
>and set a users mailbox to 10,000,000 it equals 10 megaBYTES of
storage in
>their account. However KWM will then display this as 10,000 Mb
which would
>be incorrect. For example if I set a users mailbox as above to
10,000,000.
>KWM will display this as 10,000 MB (WRONG) and if they have 10
megs of
>actual messages stored in their account it will show 10 Mb. So
the user
>thinks they have quite a tremendous bit of storage left in their
account
>which in reality they do NOT. They have used all their available
storage
>yet it shows they have only used 1/1000TH of their allotted
storage.
>
>5) Very slow. Seems to only work with connections faster then
ISDN 128K or
>it fails to load the page after you log in. This happens on any
slower
>connection. I understand that a slow connection will make it run
slow but
>it should not fail.
>
>
>In addition I was wondering if anyone had modified their KWM
templates to
>fix the following
>
>1) When you highlight (select) a message using the mouse the
selected
>message becomes highlighted. If you then click "next" it will
not move the
>highlight to the next message. This makes it confusing to see
which message
>you are reading currently.
>
>
>These templates look pretty nice but they need to work without
confusing the
>customers/users to the point of irritation or to the point they
go somewhere
>else (like HotMail).
>
>
>Tim D
>[EMAIL PROTECTED]
>
>
>
>
>
>
>
>_______________________________________________________________
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>
>
>
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____
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