I wasn't getting reports of these KWM hotfixes. I thought everyone was
talking about Imail hot fixes.....hot fix here, hot fix there, there a fix,
here a fix. I so confused!
Ron? Thanks for the explanation, I was wondering what happened or what was
going on at HKS
Tim D
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Ron
Hornbaker
Sent: Friday, July 27, 2001 4:19 PM
To: [EMAIL PROTECTED]
Subject: RE: [imail] Problems with KWM
Tim, Ken, and Everyone,
> Ron and the other at HKSI must be VERY busy to respond so slowly.
> It is a first.
Yes, we've been extremely busy for the last 3 weeks, and things have
really been backed up this week in particular. The reason for the crunch
has been the IMail 7 upgrade process... getting KWM to work with IMail 7,
and then the IMail 7 hotfixes, and the hotfix pullbacks, etc... which we
have to figure out before releasing the Classic templates (now scheduled
for Monday).
The reason for the backup this week, was that last week I had to go to
another state to be with my 6-yr-old daughter during her unexpected
surgery, and I'm just getting back to work and trying to get caught up.
I apologize to everyone for the delays, and want to assure you that while
we may be slower than normal in responding to email and telephone
messages, we are in no way ignoring you, and are working through
everything as fast as possible.
> Issue 1:
> Yes, I've even had it throw me to pages other than the last page
> after a delete.
That's a tough issue to control, but we will address it. I believe it
happens in the stock templates, too.
> 2:
> Yes, but refreshing the message list might be just as confusing
> for some new users that have selected some messages for action,
> only to have the selection boxes unchecked. I'd say this is a
> judgment call, but I think I would prefer to have the message list
> refresh with the folder list.
I would agree that refreshing the message list everytime the folder list
is auto-refreshed would be VERY distracting... having to click the folder
to see the new msgs is the lesser of two evils here, since having the
message list refresh without you being ready for it would also cause the
message preview to refresh to the first message, potentially throwing you
off a message you were reading.
> 3:
> Good point. The folder name should probably be indicated
> somewhere.
I agree, but IMail 7 has some quirks that makes that very difficult, and
we haven't figured out a good workaround (yet). Tim, you shouldn't even
see the Sent, Draft, and Deleted folder unless they've been used, if
you've upgraded to 2.0.3.
> 4:
> I can't reproduce this bug on my system. I put 10000000 into the
> Imail administrator for a user, and KWM shows 10.0 MB as the limit.
That was fixed in 2.0.2. Sounds like you never applied that hotfix, Tim.
You must apply 2.0.2 to the download product, then 2.0.3 after that.
> 5:
> Yes, it is slow, but still seems faster than Hotmail from my modem
> test connection at home. I haven't had it fail over my 56K modem
> line during my tests. I'm considering putting the classic
> templates up as an option for modem users. HKSI is working on
> getting the classic version of the templates out for Imail 7 as we
> type (and may be the reason for the slow support response).
It's testing faster than KWM v1.52 on IMail 6 for us here. Moving the
images directory to a real webserver makes a huge difference, so make sure
you take advantage of that configuration
(config_ImagesPath[Regular/SSL].cgi).
> I just upgraded our system here to Imail 7 and KWM 2 this week.
> Maybe I should have waited another couple of weeks, but that,
> also, is always a judgment call, and why we are paid the bib
> bucks ;-). The staff at HKSI has the best support record that I
> have EVER worked with, and I'm sure that they will resolve all of
> our problems quickly.
Thanks, Ken. We will work to resolve these problems as soon as possible.
Regards,
Ron
Ron Hornbaker
President/CTO
Humankind Systems, Inc.
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