[imail] IMail v7.04 "feature?"

[BStrand7]

Hi all,

I use KWM on top of a third-party web/email hosting service [who shall remain unnamed for now, at least].  This morning our employees started logging into their email accounts, and lo and behold, every single account was scrubbed clean.  No saved messages whatsoever, and all accounts had reverted to the default folder set.  The templates had been wiped out as well - the entire Web folder was gone from our domain directory.  All user accounts were retained, however, so that led me to believe that something short of a media failure had occurred.

I next noticed that, for the first time, the login page read 7.04.  I sent off a support request to the hosting provider to see what they had to say for themselves, and got this in response:

"Thank you for your email. We would like to inform you that we were replacing the web-interface template and necessary configuration on the mail server and it just corrupted the email folders."

Now, I have long past given up getting any sort of technically accurate response from these folks, so I thought I would run this situation past you IMail gurus on this forum.  Is there a known corruption risk when upgrading, or did they in some way neglect to import the old messages when they upgraded?  In either case, would there be any significant odds of them recovering the old data?  I asked them about backups, and they seem rather noncommittal, so I'm guessing they dropped the ball on that as well.  I have 20 employees ready to string me up over this... thanks for any hope you can offer me.

Regards,
Brian Strand