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We are an ISP running IMail 6.06 for about 6500
dial-up customers, plus about 220 virtual domain hosts (some have up to 50 users
or so, and some only 2 or 3 users). We have not upgraded to IMail 7, due
to the various problems that others have reported with it.
Is 7.04, stable enough to go for it? We
use the Classic WebMail templates Version 1.61. I understand the latest
Classic build for IMail 7.xx is 2.0x. Do I have to "reinstall" the
templates to convert it from 1.61 to 2.0x, after upgrading IMail? I don't
have the latest hotfix 2.02, since that is specific to IMail 7, but I can get
it.
Are there any precautions required before upgrading
IMail from 6.06 to 7.04? I can't take the risk of losing upwards of 7000
user mailboxes.
Glenn Z.
WCNet
----- Original Message -----
Sent: Friday, October 19, 2001 2:16
AM
Subject: RE: [imail] IMail v7.04
"feature?"
Dear
Brian:
Yes,
if your not careful you can run into these kinds of problems when upgrading (
emphasis on being lazy or not being careful). At the risk of sounding
like blatant advertising... if you were on our servers it wouldn't
have happened. We can't afford to. We host some of the biggest names in the
oilfield industry. ex... a Precision Drilling company. They'd have
OUR heads if it stopped working. www.oilfielddirectory.com Let us
know if we can help you fix it in some way.
webmaster
Hi
all,
I use KWM on top of a third-party web/email hosting service
[who shall remain unnamed for now, at least]. This morning our
employees started logging into their email accounts, and lo and behold,
every single account was scrubbed clean. No saved messages whatsoever,
and all accounts had reverted to the default folder set. The templates
had been wiped out as well - the entire Web folder was gone from our domain
directory. All user accounts were retained, however, so that led me to
believe that something short of a media failure had occurred.
I next
noticed that, for the first time, the login page read 7.04. I sent off
a support request to the hosting provider to see what they had to say for
themselves, and got this in response:
"Thank you for your email. We
would like to inform you that we were replacing the web-interface template
and necessary configuration on the mail server and it just corrupted the
email folders."
Now, I have long past given up getting any sort of
technically accurate response from these folks, so I thought I would run
this situation past you IMail gurus on this forum. Is there a known
corruption risk when upgrading, or did they in some way neglect to import
the old messages when they upgraded? In either case, would there be
any significant odds of them recovering the old data? I asked them
about backups, and they seem rather noncommittal, so I'm guessing they
dropped the ball on that as well. I have 20 employees ready to string
me up over this... thanks for any hope you can offer me.
Regards,
Brian Strand
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