>"Thank you for your email. We would like to inform you that we were
>replacing the web-interface template and necessary configuration on the
>mail server and it just corrupted the email folders."
>
>Now, I have long past given up getting any sort of technically accurate
>response from these folks, so I thought I would run this situation past
>you IMail gurus on this forum. Is there a known corruption risk when
>upgrading, or did they in some way neglect to import the old messages when
>they upgraded?
To upgrade just the web pages requires changing files in one directory
(\IMail\web) that is separate from anything else. Even if they somehow
wiped out all the subdirectories within the \IMail\web directory, it
wouldn't hurt the users' E-mail.
If they were doing an IMail upgrade (from one version to another), it would
replace files in the \IMail directory. But, the install program takes care
of that.
I have never heard of an upgrade wiping out E-mail. The only way I can
think of to wipe out all users' E-mail -- without introducing other
problems -- would be to accidentally delete the \IMail\users directory or
\IMail\example.com directory. If they did either of those without having a
backup that they took right before they did it, it sounds like a good time
to shop for a new hosting company.
Before sticking with them, ask yourself this question: If they wiped out
the payment information of all their customers, would they stop billing you
or would they find some way of getting the data back?
-Scott
---
Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
IMail. http://www.declude.com
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