Please note that this only applies to Web-based Mail, and not Outlook Express:
We've found a few Win95 machines that somehow just don't have the Lucida Console, comic sans MS, and palatino linotype fonts that KWM (and possibly other hksi products) uses. If I use a template that does not call Msgfont=xxxx (in KWM, it's in config_StyleSelections.cgi), then all seems to be well. Not sure of the legality with font copyright laws, but adding a copy of the font file to their C:\windows\fonts directory and rebooting should fix it as well :) Good luck, John ----- Original Message ----- From: "Jamie Barr" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, November 27, 2001 11:54 AM Subject: RE: [imail] Problems reading and typing e-mail > I have seen this before on a Windows 95/IE 5.5 SP1 machine. Change the > font that you view web pages in. And set ie not to use the ones > assigned by the web page. They will then be able to see everything. > Down side when they print they will still get the garbage. I do not > know a fix, since the person having this problem got a new machine and > it does not happen on the new machine. The old machine was wiped clean > and a fresh install done before it went to the new owner and it no > longer has the problem. I think it is a font issue with Internet > Explorer 5.5. I did notice that if you spell check the document you are > typing, I think you will see the document fine in the spell check > window. It has been 4 or 5 months since this happened, so I am sorry I > do not have a better answer. I would check IE versions, fonts installed > etc. > > Jamie > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of > Larry Pittman > Sent: Tuesday, November 27, 2001 10:26 AM > To: '[EMAIL PROTECTED]' > Subject: RE: [imail] Problems reading and typing e-mail > > > That's very logical. I know that his account is working fine, I can > access it from here. So I recommended to him that he upgrade his browser > or try another one. I am convinced that it is a software issue on his > end, but I was hoping that someone out there has seen this before and > knew what was going on. > > Thanks! > > -----Original Message----- > From: Archer Koch [mailto:[EMAIL PROTECTED]] > Sent: Monday, November 26, 2001 10:35 PM > To: [EMAIL PROTECTED] > Subject: RE: [imail] Problems reading and typing e-mail > > > I believe I did see something like this once before. But I've quit > drinkin' since then. > > I think that your end user is going to have to dig deep and try to come > up with some way of elaborating on this a bit. Nonetheless, the first > obvious question is: Has he tried accessing his account from another > computer? If not, perhaps he'll give you permission to try. Once you > determine whether or not the problem only exists on his PC, you've > isolated the problem one way or the other and can go from there. > > Sincerely, > > Archer Koch > > Win & Ware Web Hosting > [EMAIL PROTECTED] www.winandware.net > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of > Larry Pittman > Sent: Monday, November 26, 2001 4:43 PM > To: '[EMAIL PROTECTED]' > Subject: [imail] Problems reading and typing e-mail > > I just received this message from one of my users: > > Some of the messages I have received are unreadable, and when I try to > send a message I am not able to read what I am typing. I cannot describe > what it looks like except for funny shaped lines. > > He is using IE 5.5 on Windows 95 > > Has anyone ever seen anything like this? > > Thanks, > > -Larry > > > > ______________________________________________________________________ > The HKSI-IMail Admin List is hosted by........ 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