RE: [imail] Deleting old users...

[Madscientist]

Title: Message

Our approach here is economic. We bill the customer for storage space... if they leave a lot of messages in their boxes then they also pay for the resources required to maintain that data. This forces them to either decide it's worth the money, or decide to clean out their box. Either way is ok with us,... and as it turns out it's good for many of them too... there have been a few cases where a customer "became concerned" about their rising costs - then months later thanked us for saving their bacon when they were able to retrieve an old message they needed... had they cleaned out their box or used pop3 they would have likely missed that opportunity.   My $0.02 _M -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Glenn \ WCNet Sent: Thursday, April 04, 2002 1:15 PM To: [EMAIL PROTECTED] Subject: Re: [imail] Deleting old users... We have an *awful* time with that.  A number of users have abandoned their mail accounts in favor of Hotmail or Yahoo or whatever.  They sign up for discussion or news lists, then neglect to unsubscribe when they stop using the account, and there are sometimes hundreds of messages coming in daily or weekly.  About half of them only use WebMail and never delete anything, or they don't clear their Deleted folder.  There were never any size limits put on mailboxes, and it's way too late to do that now, or to eliminate WebMail access.  We finally did start a monthly cycle of deleting messages older than 90 days.  There were a few screams of outrage, but the users are mostly over it now.  I was putting limits on accounts that hadn't been accessed for several months (or longer) so that further incoming mail would bounce for the mailbox being full, but that's a losing battle -- who has time to examine 6500 accounts?   Glenn Z. WCNet   ----- Original Message ----- From: Shad Pulley To: [EMAIL PROTECTED] Sent: Thursday, April 04, 2002 11:44 AM Subject: [imail] Deleting old users... Is there a way of going through and finding users that have not logged in in say the last 6 months?  Also, is there a command line utility to delete orphaned accounts so I can schedule it once a week?   Thanks,   Shad Pulley Senior Systems Engineer Ikano Communications (801) 415-8023 Ph & Fax