Matt,
This sounds more like a network or browser problem, to me. But the symptoms
are strange enough and being intermittant, will mean that finding the
problem will not be easy.
Since you say that only one domain is being effected, I would look for
things that make this domain unique (DNS, network, router...). As for IMail,
that is all common with your other domains, so that would tend to eliminate
it. How about the network/connections this domain uses to get to IMail. Any
proxies/firewalls that only they use? How about their router? MTU issues are
possible and they often only show up when manipulating large files.
Does it happen to _all_ their users or only one or 2? If only a few, what
makes them unique? Do you do anything to 'fix' it for them, or do they just
try again and all is OK?
Looking at the IMail logs for the time they have the the error, may show
some info that could help. Also any logs from the client end, could help.
Only other possibility that comes to mind is that when they make the browser
request, if the server were too busy to supply the requested page, it might
give a 404 error message. If the user(s) were performing some operation that
caused the server to become very busy, that could also give a similiar
result. Larger mailboxes mean more time to perform operations, so make sure
there are none larger than about 20 meg (although I work on ones that are
larger than that all the time!). You might want to have Task Manager (or
other tool) running so you can observer CPU/RAM and other resource usage and
see if there is any correlation between that and when the problem occures.
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Matt Chambers" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, April 05, 2000 10:13 AM
Subject: [IMail Forum] Web Messaging Weirdness
> I got this weird problem with web messaging, I was wondering if anyone on
> here has ever experienced it. Its seems to be only happening to one
domain.
>
> Basically, they have decided to use web messaging for their permanent
email
> client, instead something like OutLook or Eudora. They're mailbox file is
> about 20 megs at all times. Sometimes they get Error 500, Internal Server
> Error a 404 Website not found while they are using web messaging. They
> can't recreate it and it happens once or twice per day.
>
> So far, I have reinstalled the web templates (even though no one else is
> having the problem), I've set permissions on every file/folder in Imail to
> System: full control, admin: full control, and Owner: change. I've
> defragged the drive, and I've updated to Imail 6.03. Still, they say they
> are having the problem.
>
> I've done everything short of deleting their whole setup and recreating
it.
>
> Has anyone experienced this? Could it possibly be user error? Does anyone
> recommend to customers not to use Web Messaging as their primary email
> client?
>
>
>
> --------------------------------------------
> Matt Chambers
> Resident Internet Visionary
> The Pressroom Online Services
> 703-631-5755 x3001
>
> Windows leads to anger, anger leads to hate, hate leads to Linux.
>
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
