There is a request here to list new IMail KB articles. We are always happy to learn how KB articles can be made more helpful. Dave http://support.ipswitch.com/kb/IM-20000403-DM01.htm IMail - How to work around the eight-character restriction when creating mail folders in Web Messaging http://support.ipswitch.com/kb/IM-20000403-DM02.htm IMail - How to break <!--IMAIL.Include.SSL.cgi--> out for further customization http://support.ipswitch.com/kb/IM-20000407-DM01.htm IMail - Web Messaging cannot access folders named with spaces http://support.ipswitch.com/kb/IM-20000407-DM02.htm IMail - Check if you want to use Cookies for security and avoid Intrusion Detected notices http://support.ipswitch.com/kb/IM-20000407-DM03.htm IMail - Error !! Domain "my-domain.com" does not exist http://support.ipswitch.com/kb/IM-20000407-DM04.htm IMail - How to to change the phone number for pagers http://support.ipswitch.com/kb/IM-20000328-DM01.htm IMail - How to turn off Dr Watson message box http://support.ipswitch.com/kb/IM-20000328-DM02.htm IMail - Can I change the unsubscribe message http://support.ipswitch.com/kb/IM-20000328-DM03.htm IMail - Allow only Web Messaging for some users http://support.ipswitch.com/kb/IM-20000320-DM01.htm IMail - What is main.bak http://support.ipswitch.com/kb/IM-20000323-DM01.htm IMail - How to monitor user mailbox size http://support.ipswitch.com/kb/IM-20000324-DM01.htm IMail - SSL certificate does not match domain name http://support.ipswitch.com/kb/IM-20000324-DM02.htm IMail - Emerald cannot authenticate via POP3 http://support.ipswitch.com/kb/IM-20000324-DM03.htm IMail - What is ldaper.exe http://support.ipswitch.com/kb/WS-20000323-DM01.htm WS_FTP - Use the scripting utility through a firewall http://support.ipswitch.com/kb/IM-20000314-TD01.htm IMail - Rich Text Format in Outlook 2000 http://support.ipswitch.com/kb/IM-20000316-DM01.htm IMail - Error: c:\winnt\system32\comctl32.dll failed http://support.ipswitch.com/kb/IM-20000316-DM02.htm IMail - How to login to Web Messaging from a web form http://support.ipswitch.com/kb/IM-20000303-DM01.htm IMail - Type of server for SSL certificate http://support.ipswitch.com/kb/IM-20000303-DM02.htm IMail - Error: 501 <[EMAIL PROTECTED]>... Sender domain must exist http://support.ipswitch.com/kb/IM-20000306-DM01.htm IMail - Missing IP addresses after upgrade http://support.ipswitch.com/kb/IM-20000309-DM01.htm IMail - What is changed in version 6.03 In reply to 8 Apr message from [EMAIL PROTECTED]: >> Ipswitch provides this list as a forum for customers to share their >> experiences and solutions. Although we monitor this list and >> occasionally submit answers or product information, we typically do not >> answer questions posted here. >It seems to me that if they monitor this list they might >occasionally toss in a short answer if they can do so off the >cuff. Or just point the question to the Kb answer. That >might reduce the repetitious support calls. >The tech at Imail support could be particularly helpful if >they would post any new additions to the Kb here as they are >added to the Kb. That would educate a large part of their >existing consumer base and those evaluating Imail. >Additionally they might set-up a daily/weekly autopost of the >information below so that newbies would know the way the >system works just by visiting here. >Finally they might consider using the ad support function to >post a rotating ad/comment contaning indivisual paragraphs >from the information below on the messages sent to this >forum. >These suggestions might not solve many problems but would >serve to keep any and all informed of how the Imail support >system works. It would also serve to show that Ipswitch is >working on Imail's improvement. I know they are working on >making it better as well as fixing problems but their efforts >are not often seen in this forum hence it becomes just a >litony problems. >Kevin Childers >Mail Administrator >[EMAIL PROTECTED] >The Carolina's Fastest Internet Service Provider >www.NetQuick.net >(910) 486-7845 Ext. 23 >> Questions for Ipswitch Technical Support should be sent to one of the >> locations described below. We target 24-hour or less response during >> the business week. >> >> If you are a registered Ipswitch customer, please submit questions using >> the form on our web site at http://askatech.ipswitch.com We also offer >> technical support by telephone, to registered customers only, Monday >> through Friday (except holidays) from 9:00 AM to 6:00 PM EST/EDT at >> (781) 676-5784. >> >> In your email, be sure to include the name of the product and your >> Serial Number or Service Agreement Number to ensure timely response >> to your question. >> >> If you are evaluating an Ipswitch product, please submit questions using >> the form on our web site at http://askatech.ipswitch.com. >> >> Please send sales-related questions to [EMAIL PROTECTED] or call >> (781) 676-5700 and ask for a sales representative. >> >> Many technical support questions can be answered online, by searching our >> knowledge base at: http://support.ipswitch.com/kb/, where we post answers >> to frequently asked questions. We welcome any suggestions to help >> improve this service. >> >> Thank you for participating in our list forum. We look forward to >> working with you to make this a valuable extension of our technical >> support service. >> >> If you need to learn more about List Server commands, send an email >> to [EMAIL PROTECTED] and in the body enter 'help help' >> (without the ''). >> >> To change your List Server settings, please use the URL below to see >> our Web form for making changes: >> http://www.ipswitch.com/Support/mailing-lists.html >> >> Eric Magliozzi >> >> Ipswitch List Manager >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html >> to be removed from this list. >> >> >> >> ----- Original Message ----- >> From: "Bill Landry" <[EMAIL PROTECTED]> >> To: <[EMAIL PROTECTED]> >> Sent: Friday, April 07, 2000 6:50 PM >> Subject: RE: [IMail Forum] SMTP AUTH Issue >> >> >> > You know, I have been on this list for about 3 years and I have had my >> > flaming go-arounds with IPSwitch, just like this one on other issues. >And >> I >> > have witnessed several others like this one from others, as well, over >the >> > years. >> > >> > The thing that I don't understand is IPSwitch's reluctance to respond to >> > customer complaints like these via this forum. It's like they turn a >deaf >> > ear to any major problems like this and are told to not respond to >> anything >> > on the list that may be controversial. However, it would seem to me >that >> > this list is exactly the place to respond to these kinds of issues and >to >> > provide status and updates of what they are doing to resolve these major >> > issues. >> > >> > Just seems strange to me... >> > >> > Bill Landry >> > Pointshare >> > >> > -----Original Message----- >> > From: Kelly Britt [mailto:[EMAIL PROTECTED]] >> > Sent: Friday, April 07, 2000 12:11 PM >> > To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; >> > [EMAIL PROTECTED]; [EMAIL PROTECTED] >> > Subject: RE: [IMail Forum] SMTP AUTH Issue >> > >> > >> > Well, Tanya & Support & the entire IMail team (any anyone who is >seriously >> > thinking about buying/using this product in a production environment) >... >> > today we landed on the ORBS black list because of the IMail SMTP AUTH >> > problem (had to turn SMTP AUTH off since our upgrade to 6.x caused >> > condierable instability. So, we try to rely on the relay for domain >only >> > option, and BAM! we are blacklisted...) >> > >> > Let's see, turn SMTP AUTH off, and we get blacklisted, and many of our >> users >> > cant use the mail server. Turn SMTP AUTH on and it will soon fail, and >> many >> > of our users can't use the mail server. >> > >> > Every Ipswitch user take note here: If you are needing SMTP AUTH, you >> > cannot rely on IMail to function properly, and by turning it off, you >risk >> > the danger of having your mail server blacklisted by using IMail. >> > >> > Ipswitch, You keep telling me that everyone is working on it you are and >> > thanking me for my patience, but you have KNOWN ABOUT THIS PROBLEM FOR >> OVER >> > A YEAR. (yes, that is me yelling in desparation) ... How much patience >> are >> > we supposed to have?! Are you REALLY working on a fix? Or are you just >> > saying that you are "considering options" to us while you continue to >back >> > burner this issue? >> > >> > We have *SERIOUS* problems from using your mail server. Why does every >> > other SMTP AUTH system that I am aware of on the market work, when your >> > software fails! How are we to solve this URGENT problem? PLEASE HELP! >> > >> > Thanks, >> > Kelly Britt >> > >> > "Need A Dot Com?" >> > ____________________________________________________ >> > [EMAIL PROTECTED] http://www.needa.com 770-663-1535 >> > >> > >> > >> > >> > > -----Original Message----- >> > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] >> > > Sent: Wednesday, April 05, 2000 12:24 PM >> > > To: [EMAIL PROTECTED] >> > > Subject: Re: SMTP AUTH Issue [IMS2000040500001247] >> > > >> > > >> > > Hello Kelly, and good evening. As I stated before, I understand your >> > > frustration and concern. However, my answer does not change. I have >> told >> > > you the point that we are at with SMTP Authentication, and we >> > > will continue >> > > to search for a fix to the problem. Also, we are aware that >> > > there are more >> > > customers experiencing the problem besides you. We are taking >> everything >> > > into consideration; each configuration and client involved. This >> > > will take >> > > time, and there is no way around that. We will not come up with >> > > a universal >> > > fix in a days time, because it is not a universal problem. There are >a >> > > variety of different people experiencing SMTP Auth failure for >different >> > > reasons. The fix that works for some will not work for others because >> the >> > > configurations are different. >> > > >> > > We thank you for your time and patience regarding this matter Kelly. >As >> > > soon as we have new information, we will release it. Thanks again. >> > > >> > > Tanya M. DeScott >> > > Technical Support Engineer >> > > Ipswitch, Inc. >> > <snip> >> > >> > Please visit http://www.ipswitch.com/support/mailing-lists.html >> > to be removed from this list. >> > Please visit http://www.ipswitch.com/support/mailing-lists.html >> > to be removed from this list. >> > >> >> Please visit http://www.ipswitch.com/support/mailing-lists.html >> to be removed from this list. >> >Please visit >http://www.ipswitch.com/support/mailing-lists.html to be >removed from this list. Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list.
