Thanks for that list
Of course, we're COMPLETELY OFF TOPIC
It has NOTHING WHATSOEVER to do with the SMTP AUTH problem
just another diversion tactic to buy time?
Anthony Santen
----- Original Message -----
From: "Dave MacMillan" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, April 10, 2000 9:42 AM
Subject: Re: [IMail Forum] SMTP AUTH Issue -- list new KB articles
> There is a request here to list new IMail KB articles. We are always
> happy to learn how KB articles can be made more helpful.
>
> Dave
>
> http://support.ipswitch.com/kb/IM-20000403-DM01.htm
> IMail - How to work around the eight-character restriction when creating
> mail folders in Web Messaging
>
> http://support.ipswitch.com/kb/IM-20000403-DM02.htm
> IMail - How to break <!--IMAIL.Include.SSL.cgi--> out for further
> customization
>
> http://support.ipswitch.com/kb/IM-20000407-DM01.htm
> IMail - Web Messaging cannot access folders named with spaces
>
> http://support.ipswitch.com/kb/IM-20000407-DM02.htm
> IMail - Check if you want to use Cookies for security and avoid
> Intrusion Detected notices
>
> http://support.ipswitch.com/kb/IM-20000407-DM03.htm
> IMail - Error !! Domain "my-domain.com" does not exist
>
> http://support.ipswitch.com/kb/IM-20000407-DM04.htm
> IMail - How to to change the phone number for pagers
>
> http://support.ipswitch.com/kb/IM-20000328-DM01.htm
> IMail - How to turn off Dr Watson message box
>
> http://support.ipswitch.com/kb/IM-20000328-DM02.htm
> IMail - Can I change the unsubscribe message
>
> http://support.ipswitch.com/kb/IM-20000328-DM03.htm
> IMail - Allow only Web Messaging for some users
>
> http://support.ipswitch.com/kb/IM-20000320-DM01.htm
> IMail - What is main.bak
>
> http://support.ipswitch.com/kb/IM-20000323-DM01.htm
> IMail - How to monitor user mailbox size
>
> http://support.ipswitch.com/kb/IM-20000324-DM01.htm
> IMail - SSL certificate does not match domain name
>
> http://support.ipswitch.com/kb/IM-20000324-DM02.htm
> IMail - Emerald cannot authenticate via POP3
>
> http://support.ipswitch.com/kb/IM-20000324-DM03.htm
> IMail - What is ldaper.exe
>
> http://support.ipswitch.com/kb/WS-20000323-DM01.htm
> WS_FTP - Use the scripting utility through a firewall
>
> http://support.ipswitch.com/kb/IM-20000314-TD01.htm
> IMail - Rich Text Format in Outlook 2000
>
> http://support.ipswitch.com/kb/IM-20000316-DM01.htm
> IMail - Error: c:\winnt\system32\comctl32.dll failed
>
> http://support.ipswitch.com/kb/IM-20000316-DM02.htm
> IMail - How to login to Web Messaging from a web form
>
> http://support.ipswitch.com/kb/IM-20000303-DM01.htm
> IMail - Type of server for SSL certificate
>
> http://support.ipswitch.com/kb/IM-20000303-DM02.htm
> IMail - Error: 501 <[EMAIL PROTECTED]>... Sender domain must exist
>
> http://support.ipswitch.com/kb/IM-20000306-DM01.htm
> IMail - Missing IP addresses after upgrade
>
> http://support.ipswitch.com/kb/IM-20000309-DM01.htm
> IMail - What is changed in version 6.03
>
>
> In reply to 8 Apr message from [EMAIL PROTECTED]:
>
> >> Ipswitch provides this list as a forum for customers to share their
> >> experiences and solutions. Although we monitor this list and
> >> occasionally submit answers or product information, we typically do
> not
> >> answer questions posted here.
>
> >It seems to me that if they monitor this list they might
> >occasionally toss in a short answer if they can do so off the
> >cuff. Or just point the question to the Kb answer. That
> >might reduce the repetitious support calls.
>
> >The tech at Imail support could be particularly helpful if
> >they would post any new additions to the Kb here as they are
> >added to the Kb. That would educate a large part of their
> >existing consumer base and those evaluating Imail.
>
> >Additionally they might set-up a daily/weekly autopost of the
> >information below so that newbies would know the way the
> >system works just by visiting here.
>
> >Finally they might consider using the ad support function to
> >post a rotating ad/comment contaning indivisual paragraphs
> >from the information below on the messages sent to this
> >forum.
>
> >These suggestions might not solve many problems but would
> >serve to keep any and all informed of how the Imail support
> >system works. It would also serve to show that Ipswitch is
> >working on Imail's improvement. I know they are working on
> >making it better as well as fixing problems but their efforts
> >are not often seen in this forum hence it becomes just a
> >litony problems.
>
> >Kevin Childers
> >Mail Administrator
> >[EMAIL PROTECTED]
> >The Carolina's Fastest Internet Service Provider
> >www.NetQuick.net
> >(910) 486-7845 Ext. 23
>
> >> Questions for Ipswitch Technical Support should be sent to one of
> the
> >> locations described below. We target 24-hour or less response
> during
> >> the business week.
> >>
> >> If you are a registered Ipswitch customer, please submit questions
> using
> >> the form on our web site at http://askatech.ipswitch.com We also
> offer
> >> technical support by telephone, to registered customers only, Monday
> >> through Friday (except holidays) from 9:00 AM to 6:00 PM EST/EDT at
> >> (781) 676-5784.
> >>
> >> In your email, be sure to include the name of the product and your
> >> Serial Number or Service Agreement Number to ensure timely response
> >> to your question.
> >>
> >> If you are evaluating an Ipswitch product, please submit questions
> using
> >> the form on our web site at http://askatech.ipswitch.com.
> >>
> >> Please send sales-related questions to [EMAIL PROTECTED] or call
> >> (781) 676-5700 and ask for a sales representative.
> >>
> >> Many technical support questions can be answered online, by searching
> our
> >> knowledge base at: http://support.ipswitch.com/kb/, where we post
> answers
> >> to frequently asked questions. We welcome any suggestions to help
> >> improve this service.
> >>
> >> Thank you for participating in our list forum. We look forward to
> >> working with you to make this a valuable extension of our technical
> >> support service.
> >>
> >> If you need to learn more about List Server commands, send an email
> >> to [EMAIL PROTECTED] and in the body enter 'help help'
> >> (without the '').
> >>
> >> To change your List Server settings, please use the URL below to see
> >> our Web form for making changes:
> >> http://www.ipswitch.com/Support/mailing-lists.html
> >>
> >> Eric Magliozzi
> >>
> >> Ipswitch List Manager
> >>
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
> >>
> >>
> >> ----- Original Message -----
> >> From: "Bill Landry" <[EMAIL PROTECTED]>
> >> To: <[EMAIL PROTECTED]>
> >> Sent: Friday, April 07, 2000 6:50 PM
> >> Subject: RE: [IMail Forum] SMTP AUTH Issue
> >>
> >>
> >> > You know, I have been on this list for about 3 years and I have had
> my
> >> > flaming go-arounds with IPSwitch, just like this one on other
> issues.
> >And
> >> I
> >> > have witnessed several others like this one from others, as well,
> over
> >the
> >> > years.
> >> >
> >> > The thing that I don't understand is IPSwitch's reluctance to
> respond to
> >> > customer complaints like these via this forum. It's like they turn
> a
> >deaf
> >> > ear to any major problems like this and are told to not respond to
> >> anything
> >> > on the list that may be controversial. However, it would seem to
> me
> >that
> >> > this list is exactly the place to respond to these kinds of issues
> and
> >to
> >> > provide status and updates of what they are doing to resolve these
> major
> >> > issues.
> >> >
> >> > Just seems strange to me...
> >> >
> >> > Bill Landry
> >> > Pointshare
> >> >
> >> > -----Original Message-----
> >> > From: Kelly Britt [mailto:[EMAIL PROTECTED]]
> >> > Sent: Friday, April 07, 2000 12:11 PM
> >> > To: [EMAIL PROTECTED]; [EMAIL PROTECTED];
> [EMAIL PROTECTED];
> >> > [EMAIL PROTECTED]; [EMAIL PROTECTED]
> >> > Subject: RE: [IMail Forum] SMTP AUTH Issue
> >> >
> >> >
> >> > Well, Tanya & Support & the entire IMail team (any anyone who is
> >seriously
> >> > thinking about buying/using this product in a production
> environment)
> >...
> >> > today we landed on the ORBS black list because of the IMail SMTP
> AUTH
> >> > problem (had to turn SMTP AUTH off since our upgrade to 6.x caused
> >> > condierable instability. So, we try to rely on the relay for
> domain
> >only
> >> > option, and BAM! we are blacklisted...)
> >> >
> >> > Let's see, turn SMTP AUTH off, and we get blacklisted, and many of
> our
> >> users
> >> > cant use the mail server. Turn SMTP AUTH on and it will soon fail,
> and
> >> many
> >> > of our users can't use the mail server.
> >> >
> >> > Every Ipswitch user take note here: If you are needing SMTP AUTH,
> you
> >> > cannot rely on IMail to function properly, and by turning it off,
> you
> >risk
> >> > the danger of having your mail server blacklisted by using IMail.
> >> >
> >> > Ipswitch, You keep telling me that everyone is working on it you
> are and
> >> > thanking me for my patience, but you have KNOWN ABOUT THIS PROBLEM
> FOR
> >> OVER
> >> > A YEAR. (yes, that is me yelling in desparation) ... How much
> patience
> >> are
> >> > we supposed to have?! Are you REALLY working on a fix? Or are you
> just
> >> > saying that you are "considering options" to us while you continue
> to
> >back
> >> > burner this issue?
> >> >
> >> > We have *SERIOUS* problems from using your mail server. Why does
> every
> >> > other SMTP AUTH system that I am aware of on the market work, when
> your
> >> > software fails! How are we to solve this URGENT problem? PLEASE
> HELP!
> >> >
> >> > Thanks,
> >> > Kelly Britt
> >> >
> >> > "Need A Dot Com?"
> >> > ____________________________________________________
> >> > [EMAIL PROTECTED] http://www.needa.com 770-663-1535
> >> >
> >> >
> >> >
> >> >
> >> > > -----Original Message-----
> >> > > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]
> >> > > Sent: Wednesday, April 05, 2000 12:24 PM
> >> > > To: [EMAIL PROTECTED]
> >> > > Subject: Re: SMTP AUTH Issue [IMS2000040500001247]
> >> > >
> >> > >
> >> > > Hello Kelly, and good evening. As I stated before, I understand
> your
> >> > > frustration and concern. However, my answer does not change. I
> have
> >> told
> >> > > you the point that we are at with SMTP Authentication, and we
> >> > > will continue
> >> > > to search for a fix to the problem. Also, we are aware that
> >> > > there are more
> >> > > customers experiencing the problem besides you. We are taking
> >> everything
> >> > > into consideration; each configuration and client involved. This
> >> > > will take
> >> > > time, and there is no way around that. We will not come up with
> >> > > a universal
> >> > > fix in a days time, because it is not a universal problem. There
> are
> >a
> >> > > variety of different people experiencing SMTP Auth failure for
> >different
> >> > > reasons. The fix that works for some will not work for others
> because
> >> the
> >> > > configurations are different.
> >> > >
> >> > > We thank you for your time and patience regarding this matter
> Kelly.
> >As
> >> > > soon as we have new information, we will release it. Thanks
> again.
> >> > >
> >> > > Tanya M. DeScott
> >> > > Technical Support Engineer
> >> > > Ipswitch, Inc.
> >> > <snip>
> >> >
> >> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> > to be removed from this list.
> >> > Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> > to be removed from this list.
> >> >
> >>
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
>
> >Please visit
> >http://www.ipswitch.com/support/mailing-lists.html to be
> >removed from this list.
>
>
>
> Please visit http://www.ipswitch.com/support/mailing-lists.html
> to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
