I'm not trying to be a dick. However, I AM trying to get some useful help.
Your saying, "You have a bad install of NT", is not useful help.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Randy Sherwyn
Sent: Monday, May 08, 2000 4:58 PM
To: [EMAIL PROTECTED]
Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
Ya know, people are trying to help you.... why do you have to be such a
dick?
> Ummm.....I am aware of how a good baseline of NT should look. I'm not a
> newbie at this. There are no other issues with the system. Contrary to
> what you may believe, not all MCSEs are paper MCSEs.
>
>
> Frank,
>
> I think the problem you're having in getting support is that the product
> is known to perform effectively (with certain exceptions, none of which
> would result in the catastrophic lack of performance that you're seeing)
> when running on a plain-vanilla NT install. This NT install, though,
> needs to be free of NIC driver issues, video issues, SCSI driver issues,
> etc. Unless you flubbed something in your domain config, it's a sure
> thing that the problem with your system lies outside of Ipswitch's
> software. I don't forgive their pay-support policy, but from experience
> with Imail (v6.03 included) I can tell you that, if they were to fix
> your problem, it would be by having the NT experience to find an
> NT-specific issue, not by having any specialized Imail knowledge (which
> is not to say that they wouldn't have to understand SMTP/DNS/etc., but
> that Ipswitch's implementation is not at fault).
>
> Can you provide a (edited?) copy of your logs and a dump of your Imail
> registry? I will be happy to take a look.
>
> Sandy
>
> -----Original Message-----
> From: Frank Tanner <[EMAIL PROTECTED]>
> To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
> Date: Monday, May 08, 2000 7:24 PM
> Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
> >If it were my choice, I probably already would have. The powers that be,
> on
> >the other hand, have decided they have shelled out all this money for
> iMail,
> >purchasing copies of it since v4.03 that they want to give it a go at
> >getting it to work correctly. They went with it to begin with because it
> >was supposedly a good product.
> >
> >-----Original Message-----
> >From: [EMAIL PROTECTED]
> >[mailto:[EMAIL PROTECTED]]On Behalf Of Dan Shadix
> >Sent: Monday, May 08, 2000 4:02 PM
> >To: IMail_Forum
> >Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> >
> >
> >Frank,
> >
> >Why don't you just switch to MS Exchange?
> >
> >-----Original Message-----
> >From: [EMAIL PROTECTED]
> >[mailto:[EMAIL PROTECTED]]On Behalf Of Frank Tanner
> >Sent: Monday, May 08, 2000 4:38 PM
> >To: IMail_Forum@list. ipswitch. com
> >Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> >
> >
> >You are looking at the incorrect one, unfortunately.
> MyBellybutton.Com is
> >my personal domain, not my work domains.
> >
> >.200 is my website and .201 is my e-mail server. Yes, they both reside on
> >the same box.
> >
> >You're troubleshooting the incorrect site, unfortunately.
> >
> >The IPs for the server that I am having the problem on are completely
> >different.
> >
> >I didn't say I couldn't change any configurations. I said that I cannot
> >relocate any of the domains to other boxes.
> >
> >So...What you're saying is you refuse to help me unless I buy a support
> >contract?
> >
> >-----Original Message-----
> >From: [EMAIL PROTECTED]
> >[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
> >Sent: Monday, May 08, 2000 2:54 PM
> >To: [EMAIL PROTECTED]
> >Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> >
> >
> >Frank,
> >
> >Of course they have to be answering, but, if all IPs are associated with
> >their own domains and you are providing email services for all of them
> >with
> >IMail, then each SHOULD answer with a 'different name' and that is not
> >true
> >for the 2 IP I found/used. Of course, I was only talking about the
> >mybellybutton.com / mail.mybellybutton.com domain(s) and the
> .200 and .201
> >IPs. I suspect these 2 IPs and their configuration (if one of them is the
> >Primary IP) is the root of your problem.
> >
> >If you insist that mail configuration cannot be changed, I think
> that will
> >make it just a wee bit hard to resolve your troubles. Something may have
> >to
> >'give'. I suspect that once properly configured, it won't make any
> >difference to your users, but until I (or someone in support!) has your
> >full
> >configuration, we won't be able to say for sure.
> >
> >So I do not have to provide you support via the forum, I suggest you
> >contact
> >the support address and explain the problem. Also, ask for, and fill out
> >the
> >IMail WorkSheet, with all your configuration details. Once you do that, I
> >would be happy to take a look over the info you provide (ask your IMail
> >support contact to contact me!).
> >
> >Daniel Donnelly
> >Ipswitch Technical Support
> >________________________________________________________
> >See our Knowledge Base at http://support.ipswitch.com/kb
> >
> >
> >----- Original Message -----
> >From: "Frank Tanner" <[EMAIL PROTECTED]>
> >To: <[EMAIL PROTECTED]>
> >Sent: Monday, May 08, 2000 5:04 PM
> >Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
> >
> >
> >> To be precise, we have 10, yes 10, IPs on the server. All associated
> >with
> >> separate mail hosts. Yes, all 10 of them are answering. They have to
> >be.
> >> Each one belongs to a separate company, and therefore is it's own
> >entity.
> >> We are the central NOC for all of the companies. So, we manage all of
> >the
> >> mail domains. For now, due to migration size etc, it is
> IMPERATIVE that
> >all
> >> mail domains stay exactly where they are at.
> >>
> >> -----Original Message-----
> >> From: [EMAIL PROTECTED]
> >> [mailto:[EMAIL PROTECTED]]On Behalf Of
> Daniel Donnelly
> >> Sent: Monday, May 08, 2000 1:31 PM
> >> To: [EMAIL PROTECTED]
> >> Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
> >>
> >>
> >> Ipswitch does support its IMail users, via phone during the warranty
> >period
> >> and after via email to our support address. You do not need a
> S/A to get
> >> answers to email questions. You just cannot get phone support without
> >the
> >> S/A, after the warranty period. This is not what you are saying, so I
> >just
> >> had to make sure you really understood what you were hearing over the
> >phone
> >> and that this is what was actually said to you, when you called.
> >>
> >> Local delivery problems are almost always associated with
> >mis-configuration
> >> of IMail. I see you have at least 2 IPs on the computer and IMail is
> >> answering both. If you have both configured the same way (OHN, Alias,
> >Top
> >> Dir) in IMail, that could be part of your problem.
> >>
> >> When IMail is configured correctly, local delivery to any user
> or domain
> >> should be just about immediate, under almost every circumstance. With
> >> default SMTP settings (Queue Timer and Number of tries), all mail is
> >> delivered or returned in about 10 hours (assuming each message can
> >actually
> >> be checked in that time, you would have to have _a lot_ of messages in
> >the
> >> queue, for this not to be true).
> >>
> >> The KB does address many situations, those that are common and
> some that
> >are
> >> somewhat more unique. It is awful hard to write an article with just a
> >> single instance of a problem, without intimate experience with the
> >> situation. So we cannot always have answers for every possible problem,
> >> until after someone has solved it. Your is a bit unusual, but there are
> >at
> >> least one KB article that may be of help:
> >> http://support.ipswitch.com/kb/IM-19990730-DM01.htm
> >>
> >> Daniel Donnelly
> >> Ipswitch Technical Support
> >> ________________________________________________________
> >> See our Knowledge Base at http://support.ipswitch.com/kb
> >>
> >>
> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
> >> to be removed from this list.
> >>
> >
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