Thanks for nothing. Must be nice not to have people to answer to when
people just jerk you around instead of guving you useful help.
Unfortunately, I have people to answer to and have been requesting help for
WEEKS, with no real responses or solutions. Just the same questions over
and over again.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Sanford
Whiteman
Sent: Monday, May 08, 2000 5:00 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
If you'd rather be belligerent, as you've been in response to just about
every other post, I withdraw my offer of help -- yes, that was *free* help
so that you could keep *your* customer base happy, on *my* time.
I asked for the Imail section of the Registry only, and thus could not have
second-guessed your NT configuration. The fact remains that I have put
Imail up in configurations essentially identical to the one you've
specified, on our company's qualified hardware, and not had a problem.
I actually take no stock in certification whatsoever, paper or non-paper.
Have fun on your own, dude.
Sandy
-----Original Message-----
From: Frank Tanner <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Monday, May 08, 2000 7:48 PM
Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>Ummm.....I am aware of how a good baseline of NT should look. I'm not a
>newbie at this. There are no other issues with the system. Contrary to
>what you may believe, not all MCSEs are paper MCSEs.
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED]]On Behalf Of Sanford
>Whiteman
>Sent: Monday, May 08, 2000 4:29 PM
>To: [EMAIL PROTECTED]
>Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
>Frank,
>
>I think the problem you're having in getting support is that the product
>is known to perform effectively (with certain exceptions, none of which
>would result in the catastrophic lack of performance that you're seeing)
>when running on a plain-vanilla NT install. This NT install, though,
>needs to be free of NIC driver issues, video issues, SCSI driver issues,
>etc. Unless you flubbed something in your domain config, it's a sure
>thing that the problem with your system lies outside of Ipswitch's
>software. I don't forgive their pay-support policy, but from experience
>with Imail (v6.03 included) I can tell you that, if they were to fix
>your problem, it would be by having the NT experience to find an
>NT-specific issue, not by having any specialized Imail knowledge (which
>is not to say that they wouldn't have to understand SMTP/DNS/etc., but
>that Ipswitch's implementation is not at fault).
>
>Can you provide a (edited?) copy of your logs and a dump of your Imail
>registry? I will be happy to take a look.
>
>Sandy
>
>-----Original Message-----
>From: Frank Tanner <[EMAIL PROTECTED]>
>To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>Date: Monday, May 08, 2000 7:24 PM
>Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
>>If it were my choice, I probably already would have. The powers that be,
>on
>>the other hand, have decided they have shelled out all this money for
>iMail,
>>purchasing copies of it since v4.03 that they want to give it a go at
>>getting it to work correctly. They went with it to begin with because it
>>was supposedly a good product.
>>
>>-----Original Message-----
>>From: [EMAIL PROTECTED]
>>[mailto:[EMAIL PROTECTED]]On Behalf Of Dan Shadix
>>Sent: Monday, May 08, 2000 4:02 PM
>>To: IMail_Forum
>>Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>>
>>
>>Frank,
>>
>>Why don't you just switch to MS Exchange?
>>
>>-----Original Message-----
>>From: [EMAIL PROTECTED]
>>[mailto:[EMAIL PROTECTED]]On Behalf Of Frank Tanner
>>Sent: Monday, May 08, 2000 4:38 PM
>>To: IMail_Forum@list. ipswitch. com
>>Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>>
>>
>>You are looking at the incorrect one, unfortunately. MyBellybutton.Com is
>>my personal domain, not my work domains.
>>
>>.200 is my website and .201 is my e-mail server. Yes, they both reside on
>>the same box.
>>
>>You're troubleshooting the incorrect site, unfortunately.
>>
>>The IPs for the server that I am having the problem on are completely
>>different.
>>
>>I didn't say I couldn't change any configurations. I said that I cannot
>>relocate any of the domains to other boxes.
>>
>>So...What you're saying is you refuse to help me unless I buy a support
>>contract?
>>
>>-----Original Message-----
>>From: [EMAIL PROTECTED]
>>[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
>>Sent: Monday, May 08, 2000 2:54 PM
>>To: [EMAIL PROTECTED]
>>Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>>
>>
>>Frank,
>>
>>Of course they have to be answering, but, if all IPs are associated with
>>their own domains and you are providing email services for all of them
>>with
>>IMail, then each SHOULD answer with a 'different name' and that is not
>>true
>>for the 2 IP I found/used. Of course, I was only talking about the
>>mybellybutton.com / mail.mybellybutton.com domain(s) and the .200 and .201
>>IPs. I suspect these 2 IPs and their configuration (if one of them is the
>>Primary IP) is the root of your problem.
>>
>>If you insist that mail configuration cannot be changed, I think that will
>>make it just a wee bit hard to resolve your troubles. Something may have
>>to
>>'give'. I suspect that once properly configured, it won't make any
>>difference to your users, but until I (or someone in support!) has your
>>full
>>configuration, we won't be able to say for sure.
>>
>>So I do not have to provide you support via the forum, I suggest you
>>contact
>>the support address and explain the problem. Also, ask for, and fill out
>>the
>>IMail WorkSheet, with all your configuration details. Once you do that, I
>>would be happy to take a look over the info you provide (ask your IMail
>>support contact to contact me!).
>>
>>Daniel Donnelly
>>Ipswitch Technical Support
>>________________________________________________________
>>See our Knowledge Base at http://support.ipswitch.com/kb
>>
>>
>>----- Original Message -----
>>From: "Frank Tanner" <[EMAIL PROTECTED]>
>>To: <[EMAIL PROTECTED]>
>>Sent: Monday, May 08, 2000 5:04 PM
>>Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>>
>>
>>> To be precise, we have 10, yes 10, IPs on the server. All associated
>>with
>>> separate mail hosts. Yes, all 10 of them are answering. They have to
>>be.
>>> Each one belongs to a separate company, and therefore is it's own
>>entity.
>>> We are the central NOC for all of the companies. So, we manage all of
>>the
>>> mail domains. For now, due to migration size etc, it is IMPERATIVE that
>>all
>>> mail domains stay exactly where they are at.
>>>
>>> -----Original Message-----
>>> From: [EMAIL PROTECTED]
>>> [mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
>>> Sent: Monday, May 08, 2000 1:31 PM
>>> To: [EMAIL PROTECTED]
>>> Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>>>
>>>
>>> Ipswitch does support its IMail users, via phone during the warranty
>>period
>>> and after via email to our support address. You do not need a S/A to get
>>> answers to email questions. You just cannot get phone support without
>>the
>>> S/A, after the warranty period. This is not what you are saying, so I
>>just
>>> had to make sure you really understood what you were hearing over the
>>phone
>>> and that this is what was actually said to you, when you called.
>>>
>>> Local delivery problems are almost always associated with
>>mis-configuration
>>> of IMail. I see you have at least 2 IPs on the computer and IMail is
>>> answering both. If you have both configured the same way (OHN, Alias,
>>Top
>>> Dir) in IMail, that could be part of your problem.
>>>
>>> When IMail is configured correctly, local delivery to any user or domain
>>> should be just about immediate, under almost every circumstance. With
>>> default SMTP settings (Queue Timer and Number of tries), all mail is
>>> delivered or returned in about 10 hours (assuming each message can
>>actually
>>> be checked in that time, you would have to have _a lot_ of messages in
>>the
>>> queue, for this not to be true).
>>>
>>> The KB does address many situations, those that are common and some that
>>are
>>> somewhat more unique. It is awful hard to write an article with just a
>>> single instance of a problem, without intimate experience with the
>>> situation. So we cannot always have answers for every possible problem,
>>> until after someone has solved it. Your is a bit unusual, but there are
>>at
>>> least one KB article that may be of help:
>>> http://support.ipswitch.com/kb/IM-19990730-DM01.htm
>>>
>>> Daniel Donnelly
>>> Ipswitch Technical Support
>>> ________________________________________________________
>>> See our Knowledge Base at http://support.ipswitch.com/kb
>>>
>>>
>>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>>> to be removed from this list.
>>>
>>
>>Please visit http://www.ipswitch.com/support/mailing-lists.html
>>to be removed from this list.
>>Please visit http://www.ipswitch.com/support/mailing-lists.html
>>to be removed from this list.
>>
>>Please visit http://www.ipswitch.com/support/mailing-lists.html
>>to be removed from this list.
>>
>>Please visit http://www.ipswitch.com/support/mailing-lists.html
>>to be removed from this list.
>>
>
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>
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