And I didn't mention ANYTHING about a REG or Hive file. Perhaps YOU should
take your own advice about reading.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Sanford
Whiteman
Sent: Monday, May 08, 2000 6:16 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
No one else asked for a .REG or hive file. Again, READING is a handy skill.
S.
-----Original Message-----
From: Frank Tanner <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Monday, May 08, 2000 8:59 PM
Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>What YOU fail to understand is that I keep getting askede the same
questions
>over and over again. So far nobody has asked me ANY question that I have
>not been asked AT LEAST twice before. PLUS they seem to be assuming that I
>have no clue WTF I am doing when it comes to server configuration. I can
>guarantee that I have been doing this just as long as anyone on the list.
>Possibly longer than some. I'd be a hell of alot less frustrated with the
>quality of help if we could stop rehashing OLD questions that I have been
>asked over the last three weeks and come up with some NEW ones.
>
>-----Original Message-----
>From: [EMAIL PROTECTED]
>[mailto:[EMAIL PROTECTED]]On Behalf Of Sanford
>Whiteman
>Sent: Monday, May 08, 2000 5:33 PM
>To: [EMAIL PROTECTED]
>Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
>Boy, the quality of technical education these days is really dipping:
merely
>skimming people's posts to find the most inflammatory phrase so that you
can
>take it out of context and go on the defensive is not READING. When you
>give up and have to switch to another product because your hubris just
won't
>let you accept real help, let us know what you switch to so I can refer all
>of my newbie friends.
>
>S.
>
>-----Original Message-----
>From: Frank Tanner <[EMAIL PROTECTED]>
>To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>Date: Monday, May 08, 2000 8:20 PM
>Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>
>
>>I'm not trying to be a dick. However, I AM trying to get some useful
help.
>>Your saying, "You have a bad install of NT", is not useful help.
>>
>>-----Original Message-----
>>From: [EMAIL PROTECTED]
>>[mailto:[EMAIL PROTECTED]]On Behalf Of Randy Sherwyn
>>Sent: Monday, May 08, 2000 4:58 PM
>>To: [EMAIL PROTECTED]
>>Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>>
>>
>>Ya know, people are trying to help you.... why do you have to be such a
>>dick?
>>
>>
>>> Ummm.....I am aware of how a good baseline of NT should look. I'm not a
>>> newbie at this. There are no other issues with the system. Contrary to
>>> what you may believe, not all MCSEs are paper MCSEs.
>>>
>>
>>>
>>> Frank,
>>>
>>> I think the problem you're having in getting support is that the product
>>> is known to perform effectively (with certain exceptions, none of which
>>> would result in the catastrophic lack of performance that you're seeing)
>>> when running on a plain-vanilla NT install. This NT install, though,
>>> needs to be free of NIC driver issues, video issues, SCSI driver issues,
>>> etc. Unless you flubbed something in your domain config, it's a sure
>>> thing that the problem with your system lies outside of Ipswitch's
>>> software. I don't forgive their pay-support policy, but from experience
>>> with Imail (v6.03 included) I can tell you that, if they were to fix
>>> your problem, it would be by having the NT experience to find an
>>> NT-specific issue, not by having any specialized Imail knowledge (which
>>> is not to say that they wouldn't have to understand SMTP/DNS/etc., but
>>> that Ipswitch's implementation is not at fault).
>>>
>>> Can you provide a (edited?) copy of your logs and a dump of your Imail
>>> registry? I will be happy to take a look.
>>>
>>> Sandy
>>>
>>> -----Original Message-----
>>> From: Frank Tanner <[EMAIL PROTECTED]>
>>> To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
>>> Date: Monday, May 08, 2000 7:24 PM
>>> Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>>>
>>>
>>> >If it were my choice, I probably already would have. The powers that
>be,
>>> on
>>> >the other hand, have decided they have shelled out all this money for
>>> iMail,
>>> >purchasing copies of it since v4.03 that they want to give it a go at
>>> >getting it to work correctly. They went with it to begin with because
>it
>>> >was supposedly a good product.
>>> >
>>> >-----Original Message-----
>>> >From: [EMAIL PROTECTED]
>>> >[mailto:[EMAIL PROTECTED]]On Behalf Of Dan Shadix
>>> >Sent: Monday, May 08, 2000 4:02 PM
>>> >To: IMail_Forum
>>> >Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>>> >
>>> >
>>> >Frank,
>>> >
>>> >Why don't you just switch to MS Exchange?
>>> >
>>> >-----Original Message-----
>>> >From: [EMAIL PROTECTED]
>>> >[mailto:[EMAIL PROTECTED]]On Behalf Of Frank Tanner
>>> >Sent: Monday, May 08, 2000 4:38 PM
>>> >To: IMail_Forum@list. ipswitch. com
>>> >Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>>> >
>>> >
>>> >You are looking at the incorrect one, unfortunately.
>>> MyBellybutton.Com is
>>> >my personal domain, not my work domains.
>>> >
>>> >.200 is my website and .201 is my e-mail server. Yes, they both reside
>on
>>> >the same box.
>>> >
>>> >You're troubleshooting the incorrect site, unfortunately.
>>> >
>>> >The IPs for the server that I am having the problem on are completely
>>> >different.
>>> >
>>> >I didn't say I couldn't change any configurations. I said that I
cannot
>>> >relocate any of the domains to other boxes.
>>> >
>>> >So...What you're saying is you refuse to help me unless I buy a support
>>> >contract?
>>> >
>>> >-----Original Message-----
>>> >From: [EMAIL PROTECTED]
>>> >[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel
Donnelly
>>> >Sent: Monday, May 08, 2000 2:54 PM
>>> >To: [EMAIL PROTECTED]
>>> >Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>>> >
>>> >
>>> >Frank,
>>> >
>>> >Of course they have to be answering, but, if all IPs are associated
with
>>> >their own domains and you are providing email services for all of them
>>> >with
>>> >IMail, then each SHOULD answer with a 'different name' and that is not
>>> >true
>>> >for the 2 IP I found/used. Of course, I was only talking about the
>>> >mybellybutton.com / mail.mybellybutton.com domain(s) and the
>>> .200 and .201
>>> >IPs. I suspect these 2 IPs and their configuration (if one of them is
>the
>>> >Primary IP) is the root of your problem.
>>> >
>>> >If you insist that mail configuration cannot be changed, I think
>>> that will
>>> >make it just a wee bit hard to resolve your troubles. Something may
have
>>> >to
>>> >'give'. I suspect that once properly configured, it won't make any
>>> >difference to your users, but until I (or someone in support!) has your
>>> >full
>>> >configuration, we won't be able to say for sure.
>>> >
>>> >So I do not have to provide you support via the forum, I suggest you
>>> >contact
>>> >the support address and explain the problem. Also, ask for, and fill
out
>>> >the
>>> >IMail WorkSheet, with all your configuration details. Once you do that,
>I
>>> >would be happy to take a look over the info you provide (ask your IMail
>>> >support contact to contact me!).
>>> >
>>> >Daniel Donnelly
>>> >Ipswitch Technical Support
>>> >________________________________________________________
>>> >See our Knowledge Base at http://support.ipswitch.com/kb
>>> >
>>> >
>>> >----- Original Message -----
>>> >From: "Frank Tanner" <[EMAIL PROTECTED]>
>>> >To: <[EMAIL PROTECTED]>
>>> >Sent: Monday, May 08, 2000 5:04 PM
>>> >Subject: RE: [IMail Forum] BIG Problem/Dissatisfied Customer
>>> >
>>> >
>>> >> To be precise, we have 10, yes 10, IPs on the server. All associated
>>> >with
>>> >> separate mail hosts. Yes, all 10 of them are answering. They have
to
>>> >be.
>>> >> Each one belongs to a separate company, and therefore is it's own
>>> >entity.
>>> >> We are the central NOC for all of the companies. So, we manage all
of
>>> >the
>>> >> mail domains. For now, due to migration size etc, it is
>>> IMPERATIVE that
>>> >all
>>> >> mail domains stay exactly where they are at.
>>> >>
>>> >> -----Original Message-----
>>> >> From: [EMAIL PROTECTED]
>>> >> [mailto:[EMAIL PROTECTED]]On Behalf Of
>>> Daniel Donnelly
>>> >> Sent: Monday, May 08, 2000 1:31 PM
>>> >> To: [EMAIL PROTECTED]
>>> >> Subject: Re: [IMail Forum] BIG Problem/Dissatisfied Customer
>>> >>
>>> >>
>>> >> Ipswitch does support its IMail users, via phone during the warranty
>>> >period
>>> >> and after via email to our support address. You do not need a
>>> S/A to get
>>> >> answers to email questions. You just cannot get phone support without
>>> >the
>>> >> S/A, after the warranty period. This is not what you are saying, so I
>>> >just
>>> >> had to make sure you really understood what you were hearing over the
>>> >phone
>>> >> and that this is what was actually said to you, when you called.
>>> >>
>>> >> Local delivery problems are almost always associated with
>>> >mis-configuration
>>> >> of IMail. I see you have at least 2 IPs on the computer and IMail is
>>> >> answering both. If you have both configured the same way (OHN, Alias,
>>> >Top
>>> >> Dir) in IMail, that could be part of your problem.
>>> >>
>>> >> When IMail is configured correctly, local delivery to any user
>>> or domain
>>> >> should be just about immediate, under almost every circumstance. With
>>> >> default SMTP settings (Queue Timer and Number of tries), all mail is
>>> >> delivered or returned in about 10 hours (assuming each message can
>>> >actually
>>> >> be checked in that time, you would have to have _a lot_ of messages
in
>>> >the
>>> >> queue, for this not to be true).
>>> >>
>>> >> The KB does address many situations, those that are common and
>>> some that
>>> >are
>>> >> somewhat more unique. It is awful hard to write an article with just
a
>>> >> single instance of a problem, without intimate experience with the
>>> >> situation. So we cannot always have answers for every possible
>problem,
>>> >> until after someone has solved it. Your is a bit unusual, but there
>are
>>> >at
>>> >> least one KB article that may be of help:
>>> >> http://support.ipswitch.com/kb/IM-19990730-DM01.htm
>>> >>
>>> >> Daniel Donnelly
>>> >> Ipswitch Technical Support
>>> >> ________________________________________________________
>>> >> See our Knowledge Base at http://support.ipswitch.com/kb
>>> >>
>>> >>
>>> >> Please visit http://www.ipswitch.com/support/mailing-lists.html
>>> >> to be removed from this list.
>>> >>
>>> >
>>> >Please visit http://www.ipswitch.com/support/mailing-lists.html
>>> >to be removed from this list.
>>> >Please visit http://www.ipswitch.com/support/mailing-lists.html
>>> >to be removed from this list.
>>> >
>>> >Please visit http://www.ipswitch.com/support/mailing-lists.html
>>> >to be removed from this list.
>>> >
>>> >Please visit http://www.ipswitch.com/support/mailing-lists.html
>>> >to be removed from this list.
>>> >
>>>
>>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>>> to be removed from this list.
>>>
>>> Please visit http://www.ipswitch.com/support/mailing-lists.html
>>> to be removed from this list.
>>>
>>
>>Please visit http://www.ipswitch.com/support/mailing-lists.html
>>to be removed from this list.
>>
>>Please visit http://www.ipswitch.com/support/mailing-lists.html
>>to be removed from this list.
>>
>
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
to be removed from this list.
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