I think, with the help of an Ipswitch Technician, I have narrowed the
problem down to a router/firewall issue on their side.
I wish I could see their setup personally :) Face to face with their route
and Server.
-----Original Message-----
From: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: Wednesday, May 24, 2000 2:48 PM
Subject: Re: [IMail Forum] IBM ENetwork Firewall v3.3
>> Recently, they moved their domain (www.domain.com) from another
>> provider to us. They can access www.domain.com from us but not
>> their POP3 mailbox (mail.domain.com) - it times out.
>
>Assuming that www.domain.com and mail.domain.com both point to the same IP
address, you are almost certainly dealing with a DNS issue.
>
>Have you tried putting www.domain.com into the POP3 address? If that
works, you can be sure that it is a DNS problem. If that doesn't work, then
the firewall is probably playing some sort of game with you (such as only
allowing POP3 connections to certain IP addresses), in which case they would
have to make a change to their firewall.
>
>Of course, if it is a DNS issue, I can't think of what would cause it. If
you get www.domain.com, then the new DNS has propagated to the clients.
>
>The only thing I could see wrong on your end would be if port 110 wasn't
listening... but then, your other domains would have the same problem.
> -Scott
>Please visit http://www.ipswitch.com/support/mailing-lists.html
>to be removed from this list.
>
Please visit http://www.ipswitch.com/support/mailing-lists.html
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