Clearly the quality of their support varies. But, no matter how great the support is
for one person, if someone else has a 2-week response time to get a "We don't support
that product" answer, their average response time certainly can't be 2 minutes. <G>
I was just trying to see if they were aware of the bug that caused us about 300
megabytes of excess traffic (someone sent a 3 meg file to 50 people; it couldn't
deliver to the first recipient, so it ended up re-sending the message to everyone 3
times).
If someone comes out with an inexpensive SMTP gateway that has virus scanning and can
be secured against spam, and it works well, they could make a fortune.
-Scott
---------- Original Message ----------------------------------
From: "Jack Taugher" <[EMAIL PROTECTED]>
Date: Thu, 13 Jul 2000 07:17:19 -0500
>Date: Wed, 12 Jul 2000 08:44:44 -0400
>From: <[EMAIL PROTECTED]>
>Subject: RE: [IMail Forum] mail gateway virus question
>Reply-To: [EMAIL PROTECTED]
>It seems they are trying to tie with McAfee for the "Longest time to reply to support
>E-mail" award. It took McAfee Tech Support 2
>weeks to respond, saying "Unfortunately, I don't support web shield...". At least
>they gave me a phone number of someone who I
>could report the problem to!
>
>
>It seems like the E-mail virus scanning companies are well aware that people will pay
>just about anything for a terrible product, if it
>gets the job done.
> -Scott
They support Webshield and very well. We however have a 2-year subscription with
Priority Support - 2 minutes and they are usually on the line for support OR access to
their premium online knowledgebase typically answers any question.
What questions do you have?
-- Jack Taugher, CCNA, MCSE, MCP+I, CNA
Cisco Certified Network Associate (CCNA)
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Professional + Internet (MCP+I)
Certified Novell Administrator (CNA)
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