This problem happens to all users, DSL, dialup and direct connects. Thanks
for the suggestion, but it can't be a port 25 blocking problem. It is also
an intermittant problem and most of the time it doesn't happen.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Rocky Rapson
Sent: Wednesday, August 09, 2000 11:57 AM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Socket Errors
Are these customers dialed directly into your network or connecting through
some other ISP? This looks like the problem caused when an ISP blocks port
25 on their network so that their users must use their outbound mail server.
Rocky
----- Original Message -----
From: "Mike Pippin" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, August 09, 2000 9:38 AM
Subject: [IMail Forum] Socket Errors
I am getting "No Socket Errors" complaints from many different customers on
a frequent basis (see example below). I also see these types of errors in
the SMTP log about every few minutes. It usually says "SMTP error 10054" in
the log. I have searched the Knowledge Base on this and have followed their
advice. The advice in the Knowledge Base suggested to turn off the
"automated restart server" command if using SMTP Monitoring but it did not
help. Any suggestions?
The connection to the server has failed. Account: 'Jill's WBC Email',
Server: 'mail.expressramp.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket Error: 10060, Error Number: 0x800CCC0E
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