Thanks for the comments Daniel. I have asked those users having timeout
problems to increase their Outlook Express to 60 seconds but it doesn't not
seem to cure the problem. I have wondered if the CPU is too busy to handle
the load. (It is a PIII 500 w/256MB) How can I get stats on the CPU usage at
the time of trouble? I have been asking users to send me the time the
timeout occured so I can look at the server logs to see if the log file
records a 10 or 11K error around that time. If a user would immediately send
me notice that a timeout occurred, then I could look at the history graph in
the task manager. Is there a way to record a history of the CPU usage
automatically into a file? What about NT Performance Monitor? Could this
help? At this point, I have been asking user to try, try again when they get
a timeout so I really haven't done anything to "fix" the problem.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Daniel Donnelly
Sent: Wednesday, August 09, 2000 1:24 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Socket Errors
Mike,
Winsock errors (those 10 and 11K numbers you see) mean that problems are
happening below the application level (the Windows Socket or TCPIP stack).
Interestingly, IMail reports a 100054, which means the remote end was
connected, then disconnected (the client) and the Client reports it 'timed
out' in trying to establish the connection. These do sound like network
related problems to me.
For the client side, I would recommend that any timeouts be at least 60
seconds.
What do you currently do now, to 'fix' this problem? Does it go away 'by
itself'? Is the CPU busy during these times of reduced access? If so, what
process(es) is using CPU cycles?
Daniel Donnelly
Ipswitch Technical Support
________________________________________________________
See our Knowledge Base at http://support.ipswitch.com/kb
----- Original Message -----
From: "Mike Pippin" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, August 09, 2000 1:25 PM
Subject: RE: [IMail Forum] Socket Errors
> This problem happens to all users, DSL, dialup and direct connects. Thanks
> for the suggestion, but it can't be a port 25 blocking problem. It is also
> an intermittant problem and most of the time it doesn't happen.
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Rocky Rapson
> Sent: Wednesday, August 09, 2000 11:57 AM
> To: [EMAIL PROTECTED]
> Subject: Re: [IMail Forum] Socket Errors
>
>
> Are these customers dialed directly into your network or connecting
through
> some other ISP? This looks like the problem caused when an ISP blocks
port
> 25 on their network so that their users must use their outbound mail
server.
>
> Rocky
>
> ----- Original Message -----
> From: "Mike Pippin" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Wednesday, August 09, 2000 9:38 AM
> Subject: [IMail Forum] Socket Errors
>
>
> I am getting "No Socket Errors" complaints from many different customers
on
> a frequent basis (see example below). I also see these types of errors in
> the SMTP log about every few minutes. It usually says "SMTP error 10054"
in
> the log. I have searched the Knowledge Base on this and have followed
their
> advice. The advice in the Knowledge Base suggested to turn off the
> "automated restart server" command if using SMTP Monitoring but it did not
> help. Any suggestions?
> The connection to the server has failed. Account: 'Jill's WBC Email',
> Server: 'mail.expressramp.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
> Socket Error: 10060, Error Number: 0x800CCC0E
>
>
>
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> to be removed from this list.
>
> An Archive of this list is available at:
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>
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