Is this mail.novaratech.com you're talking about? First, you should note that you
have 2 MX records for mail.novaratech.com -- if it is one server, there should only be
one MX record (although it won't do any harm to have it there).
Trying to ping mail.novaratech.com returns a "TTL expired in transit", which likely
means a routing loop. In fact, a "tracert 209.141.79.234" shows it going from
209.140.169.85 to 209.140.169.81 back to 209.140.169.85. So you do have a routing
problem. Packets are never reaching the IMail server.
-Scott
---------- Original Message ----------------------------------
From: "Patrick Chin" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
Date: Thu, 17 Aug 2000 13:10:22 -0400
ports 21 and 113 has been open. This problem just started happening when we
moved from MS Exchange to IMail.
-Pat
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Len Conrad
Sent: Thursday, August 17, 2000 12:24 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Problem downloading mail
>I have IMail 6.04 setup here on our servers. All our users from within the
>firewall can get to their email with no problem. THe problem is our users
>from outside the firewall. They have problems ranging from not being able
to
>download, to mail client freezing to simply cannot see our servers (ping
>comes back saying destination unreachable).
This is not an Imail pb.
Check with your firewall vendor and docs about how to open the
firewall to permit SMTP and POP3 protocols through.
search ipswitch knowlege base for "firewall"
Len
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