It has been my experience that what the customer perceives is what they will
believe. When they hear the word scan they automatically ASSUME that someone
is sitting there reading ever single email that goes through the server.
It's easier to just avoid this situation all together. I had not even
thought of that until I read the reply about it. Customers do not realize
that it is a weeks worth of work( and some weekends) just to keep a number
of servers all up and running and happy, well at least as happy as NT can be
or any MS product for that matter, with the exception of WIN2k..... we are
running 3 servers on win 2K and 0 problems...ok, not back to the reply at
hand..... Customers do not realize what all goes on to keep them surfing and
E-Mailing. To them we just sit on our butts and do nothing all day getting
paid 500K per year....I wish....... It's kind of like labor rates... it's
only high if the customer has no value in what you are doing... if the
customer finds value in your service... then it's never too high....all
perception on there part....and cooperation on our part...
Paul
> This may be naive but I readily don't see what would be unethical about
> having an AV program scanning the spool directory. It's an automated
> process. If no one is actually reading what's in the directory, other
> perhaps than looking at files flagged as virus-laden and doing so
> to protect
> users, not spy on them, can it still be construed as infringing
> on privacy?
> But I may be missing something such as how does one prove that one is
> looking *only* at infected files. Was this your point? I'm concerned about
> user-privacy issues and would appreciate any clarification about what are
> the "perils" of looking at flagged or quarantined files to
> determine whether
> they are not false positives.
>
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