Now don't I find myself in a bit of a humorous situation...I stand corrected. First off, I failed to realize that someone on this list, namely Scott (who has always been supportive and helpful) was directly linked with Declude. Looks like I should spend more time with the Imail family online. Second, that's a big insert foot in mouth moment and hope that you can find some form of clemency in your heart to look past my Irish and youthful temperment. It looks as though Scott has been taking care of his business and I (even as much as I hate it when my own users do this to me) made an assumption and looked right past the fact that his email was getting filtered (because of something I set up somewhere along the line)before it got to my account.
Scott, I do want to apologize for calling your company worthless...somewhere along the way I got the impression that it was some type of outsourced service. In either case, thank you for prompt attention and for your willingness to smile <G>. Don't sweat the sole source letter...I think I can purchase this without it. If you could send that quote to: [EMAIL PROTECTED] and [EMAIL PROTECTED] I would be grateful. Let me know if there is anything else I need to do. Philip -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of R. Scott Perry Sent: Wednesday, January 23, 2002 3:28 PM To: [EMAIL PROTECTED] Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: Re: [IMail Forum] PURCHASING DECLUDE >Ok...so I would like to purchase Declude, however, the worthless service >called Computerized Horizons is not exactly making it easy. Your mail server is dropping E-mail. Just so that others here understand the situation, you sent an E-mail about a week ago that we responded to in less than an hour. You sent two E-mails yesterday, complaining that you never received a response to the first one. I sent you a response to both, including the log file entries showing the first E-mail being accepted by your server. Unfortunately, a small percentage of the mail we respond to is delivered to the remote mail server, and then gets dropped, but there is no way we can know that. >I need to use a PO and get a Sole Source Provider letter, surely someone >on this list has a >number that I can call in order to get some service. You can contact us, but won't have any luck if you can't get contacted back. <G> Please provide an alternative E-mail address, and your Sole Source Provider Form, and we'll be happy to assist you. -Scott --- Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for IMail. http://www.declude.com --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/
