> From: "John Tolmachoff \(Lists\)" <[EMAIL PROTECTED]> > Organization: eServices For You > Reply-To: [EMAIL PROTECTED] > Date: Wed, 11 Jun 2003 14:30:53 -0700 > To: <[EMAIL PROTECTED]> > Subject: RE: [IMail Forum] OT: AOL's got nerve > > 1. Start accepting mail to postmaster and abuse so that we do not have to > mess with our filters so that legit messages from AOL can be received by our > users. What you do with messages after you receive is your business.
This is true... We have these, but yes.. There is no alias so @aol.com will work... And that is wrong. I will actually mention this to someone at work. Don't know if anything will become of it, but I will mention it. [EMAIL PROTECTED] for Spam and other mail issues. [EMAIL PROTECTED] for abuse issues. [EMAIL PROTECTED] for issues with the AOL Network Operations Center. [EMAIL PROTECTED] for issues regarding DNS > 2. Stop providing software to users that once installed on their computer > makes automatic changes to their configuration, even to the point of messing > up existing dial-up connections. (I have seen this with my own eyes.) I have > enough work to do without supporting AOL software just because it causes > problems on my users' computers. This is true. Nothing I can say about that. I have argued that issue with the guys in Virginia left and right. > 3. Get tech support that will not answer "Our software is perfect, some > thing is wrong with your computer." Case in point: I verified with 4 > different computers, 2 being laptops, that if they had a live network > connection, then dialed-up to AOL and logged on, it froze the computer. The > 3 different techs I spoke with at AOL, including a "senior" tech, claimed > that something was wrong with the computer, even with faced with evidence > that this happened on 4 different computers, 3 different manufactures, 2 > desktops and 2 laptops. The fix, set the page file to static at 2 1/2 times > memory and worked fine. BTW, the techs said that can not make a difference. Have you ever called Microsoft? Or Verizon? NYNEX? The fact is that tech support universally sucks. Scott at Declude is a VERY big exception to that. I rarely see someone so dedicated to their product like he is. Support everywhere needs to be better. Just thank g-d you never have to call OpSec at AOL. It takes employees like a million times longer to get things done. When I got a Blueberry RIM pager (and paid for it out of my own pocket) it took a month to get my pager going because someone at OpSec screwed up my account. > 4. Take real steps at stopping/lessening SPAM coming from AOL users. I am > getting sick and tired of hearing all this crap about AOL doing this and > doing that to prevent spam from coming in, yet I continue to see SPAM coming > into my server from AOL servers. (Verified!) >From AOL mail servers or from clients on our network? Are they ipt.aol.com or something else? Do you report the spam to [EMAIL PROTECTED] or something like spamcop? I report all my spam to spamcop and I have to say maybe only like 1% of my spam has ever been from AOL. Perhaps my experience is not consistant with others. To Unsubscribe: http://www.ipswitch.com/support/mailing-lists.html List Archive: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Knowledge Base/FAQ: http://www.ipswitch.com/support/IMail/
