That's precisely why we use our own server--we need the logs at hand. Our pharmacy domain is on this server, and it is critical that we have reliable mail and the means to confirm delivery.
This is a key point, but I bet, and real $$, that when there is a delivery problem, it's not with your server, and it wouldn't be with the access providers server (which probably running tons more deliveries than you are and there has spent sufficient resources to make that server reliable), but it would be with some point beyond the access provider's SMTP gateway, which neither you nor he can overcome.
For the most part, RR's Biz servers are reliable. They do get blacklisted by certain ISP's and that has created problems. Much of our messaging is between stores, and many of those messages, by law, couldn't reside on a third party server. Our main smtp server operates in ssl, as do our mail clients, so messages which are required to be secure certainly are.
Also, some patients email their requests for refills. While we can't control how they deliver the request, the message is secure at our location following transmission.
We also have a list. It grows by a few patients each week. We post healthcare tips and weekly specials etc.
To keep a long story short, we pay an arm and a leg for the class of service we have. But it provides us with 24/7 VPN connection to the claims terminal, secure email with readily available logs, and most importantly--we are HIPAA complaint.
Ben
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